Dell V313W Support Question
Dell V313W Support Question
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Question posted by melmaycole on September 23rd, 2012
Hw Do I Repair My Printhead? Dellv313w
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Answer #1: Posted by RathishC on September 24th, 2012 3:59 AM
RathishC
Member since:
June 19th, 2012 Points: 2,516,090
Member since:
June 19th, 2012 Points: 2,516,090
Hi,
Please follow the below mentioned step, which may fix the issue:
1) Open the cover to remove the Print head and Cartridge (if installed).
Note: Carrier will come to the center automatically with the error
message as the cover is opened.
2) Remove the Cartridges and place on a table.
3) Open print head latch and remove the print head.
4) Close Printer Head latch, close cover, and confirm error message goes away from operator panel.
Ensure printer is connected by USB or wireless, and then check for latest level of firmware by clicking on the link below, which will take you to Dell support website:
Please enter the service tag of the printer and update the firmware on the computer.
If the issue still persists, please reset the printer to factory setting.
Follow the steps below to do the same:
Note: Resetting to factory default settings will delete all the printer settings you may have previously selected.
From the printer control panel, press the Button as shown in (Picture 2).- Press the arrow buttons to scroll to Defaults, and then press OK butoon( as shown in picture 1)
- Press the arrow buttons to scroll to Set Defaults, and then press OK button
- Press the arrow buttons to scroll to Use Factory, and then press OK button
- When prompted to set the initial settings of your printer, make your selections using the printer control panel buttons.
“Initial Setup Complete” appears on the display. Please follow the screen instruction on the printer, which may fix the issue.
You can refer the Dell Article 122270 on www.support.dell.com
Please check if this fixes the issue. For any further help please respond.
Thanks & Regards
Rathish C
#iworkfordell
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Related Dell V313W Manual Pages
User's Guide - Page 5
...for signs of such problems. Remove the power cord from the printer before inspecting it. CAUTION-SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of... Do not pinch the power cord between objects such as part of the paper path. Refer service or repairs, other replacement parts. CAUTION-POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy ...
User's Guide - Page 7
... The User's Guide is available on the installation software CD. Before replacing and recycling your ink cartridges, try using printer software • Setting up and using the "Clean Printhead" and
"Deep Clean Printhead" features. Additional setup and instructions for printing documents that are you to improve the quality of throwing it here Setup...
User's Guide - Page 10
..., replace, or remove ink cartridges.
6 Scanner unit
• Access the ink cartridges and printhead. • Remove paper jams.
About your printer.
3 Power supply with port Connect the printer to a power source.
4 USB port
Connect the printer to a computer using a USB cable. Use the
To
1 Scanner glass
Scan and copy photos and documents.
2 Security slot...
User's Guide - Page 11
... this cartridge to the cartridge installation position. To know more about recycling Dell products, visit www.dell.com/recycling.
2 Available only on your printer. 2 Open the printer. Note: The printhead moves to Dell for a single use only. Ordering and replacing supplies
11
Replacing ink cartridges
Make sure you have a new ink cartridge or...
User's Guide - Page 21
...; Print a test page. • Print an alignment page. • Clean the printhead nozzles. • Order ink or supplies. • Register the printer. • Contact technical support. For Macintosh users
1 From the Finder desktop, double-click the printer folder. 2 Double-click the Printer Utility icon. 3 From the Web Links tab, click Customer Support. 4 From the...
User's Guide - Page 84
... then press . For Macintosh users 1 From the Finder desktop, double-click the printer program folder. 2 Select Printer Utility from the list. 3 Check the ink levels from the printer drop-down list. 5 From the Maintenance tab, click Check ink levels. Aligning the printhead
If the characters or lines on if it is turned off. Using...
User's Guide - Page 85
... then press . 5 Press again.
An alignment page prints. If you can clean the printhead nozzles. Maintaining the printer
85
For Macintosh users 1 Load plain paper. 2 From the Finder desktop, double-click the printer program folder. 3 Select Printer Utility from the printer drop-down list. 6 From the Maintenance tab, click Align cartridges. 7 Follow the instructions on...
User's Guide - Page 86
.... Cleaning the scanner glass
1 Dampen a clean, lint-free cloth with water. 3 Press the arrow buttons to scroll to Clean Printhead, and then press . 4 Press to remove any ink residue that the printer is turned off and unplugged from the wall outlet. A cleaning page prints.
Warning-Potential Damage: Using a damp cloth to clean...
User's Guide - Page 87
...technical support
Setup troubleshooting
• "Incorrect language appears on the display" on page 88 • "Printhead errors" on page 88 • "Software did not install" on page 91 • "Print job...connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, and clear ...
User's Guide - Page 88
... until Language Selection appears on the display, indicating that the printer has been reset.
3 Complete the initial printer setup.
Printhead errors
If the "Before you troubleshoot" checklist does not solve the problem, then try the following :
CHANGE THE LANGUAGE USING THE PRINTER MENUS
1 From the printer control panel, press . 2 Press the arrow buttons to scroll...
User's Guide - Page 89
REMOVE AND REINSERT THE PRINTHEAD
1 Open the printer and lift the latch.
2 Remove the printhead. Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles.
3 Wipe the contacts using a clean, lint-free cloth. • On the printhead
Troubleshooting
89
User's Guide - Page 90
Note: If removing and reinserting the printhead does not resolve the error, then contact customer support. Troubleshooting
90 • On the printhead carrier
Warning-Potential Damage: Do not touch the printhead ink filter or the printhead nozzles.
4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer.
User's Guide - Page 91
... new one or more of the printhead.
3 Close the printer.
The USB port is marked with a USB symbol. RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord...following :
MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON
THE PRINTER BOX
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE
CHECK THE USB CONNECTION...
User's Guide - Page 92
... alignment page until printing is properly seated, and then try another USB port on the printer. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD
1 Reinstall the ink cartridges. RECONNECT THE PRINTER POWER SUPPLY
1 Turn off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power...
User's Guide - Page 97
... the Print Setup tab, select Borderless. Otherwise, set them:
a From the Printer pop-up menu, choose Page Attributes.
SELECT A HIGHER PRINT QUALITY FROM THE PRINTER SOFTWARE
MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED
ALIGN THE PRINTHEAD
CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES
Note: If these solutions do not remove the streaks or...
User's Guide - Page 112
...:
a Click , or click Start and then click Run. e Right-click the connection, and then click Repair or Diagnose. or
• From 8 to connect again.
• If the access point does not respond...point. a Click , or click Start and then click Run.
Turn off and then restart the printer to try to 63 ASCII characters. Troubleshooting
112
CHECK THE MAC ADDRESS
If your access point is...
User's Guide - Page 120
...
The following documents can be made to the information herein;
UNITED STATES GOVERNMENT RIGHTS
This software and any time. Notices
Product information
Product name: Dell V313w Series Machine type: 4443 Model(s): 1d1, 1dw, 5dw
Edition notice
August 2010
This publication could include technical inaccuracies or typographical errors.
Changes are periodically made...
User's Guide - Page 131
... settings after installation (Mac) 65 changing wireless settings after installation (Windows) 65 checking an unresponsive printer 87 checking ink levels 84 checklist
before you troubleshoot 87 memory card
troubleshooting 101 cleaning exterior of the printer 86 cleaning printhead nozzles 85 Club Internet 64 collating copies 52 Communication not available
message 115 computer slows...
User's Guide - Page 133
...
sharing 71 sharing in Windows 71 printer control panel 9 using 14 printer does not print wireless 108 printer does not print wirelessly 109 printer does not respond 93 printer printing blank pages 92 printer problems, basic solutions 87 printer software uninstalling 22 printer, setting as default 46 printhead 10 aligning 84 printhead error 88 printhead nozzles cleaning 85 printing collate 30...
User's Guide - Page 134
... 55 to a flash drive 56 to a memory card 56 to a network 55 using the printer control
panel 55
scanning takes too long or freezes the computer 100 security
wireless network 61 security ...88 page does not print 91 printer does not respond 93 printer printing blank pages 92 printhead error 88 software did not install 91 shared printing 72 sharing printer in Windows 71 software Service Center...
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