How 2 Get Good Customer Service Or Cancel W/out Big Fees Outta Them?

I've had problems w/Dish since install 7/16/12. Very,very dissatisfied with equipment. Told I was getting a Hopper. Didn't realize until a wk ago,it's NOT! DISH wont give me Hopper now cause Im not a "new customer". Cant watch Live TV & record at same time. Not meeting my needs, cant imagine 1yr+10month longer w/ DISH and inferior equipment. Any suggestions how to get satisfaction?

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Answer #1: Posted by MaryBDish on September 13th, 2012 2:52 PM

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MaryBDish

Member since:
December 30th, 2010

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Hi, I do understand your frustration with not getting the correct equipment. I would like to review your account and see if I am able to assist you further. Can you please email me your account or phone number and the 4 digit security code? I will look into this for you. Thank you!

Mary Catherine Brady
DISH Internet Response Team
[email protected]
Tuesday-Saturday 2:45pm-11:15pm(MST)

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