Using External Hd With Dvr

I have been dish customer 12 years and am happy with it. I now have a DVR and 2 of the Western Digital "My Book AV" external hard drives and they are working. I have contacted WD however about an issue with them and they say that as of yet, they don't have any trouleshooting data for use with DVR's. I suggested that they do so because Dish touts their product. The minor issue I have is that when I activate the external DVR, about 50% of the time, the DVR recognizes it within 15 seconds. The other 50% of the time, the DVR does not recognize the external HD until I reboot the device, sometimes more than once. On the adviced of WD, I keep the external HD powered down except when I am using it. Do you have any additional tips on how to enhance the recognition process when I activate the external HD?/Thanks/Ron

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Tech Portal : 622 : 994
... the VOD event again, and select “Rent” to attempt to “Yes” not being displayed. Confirmation 994 This message appears when selecting a 1080p HD VOD event and the TV’s resolution is not compatible or the receiver has time out after 15 seconds, you may access the EPG or My Recordings by selecting “Cancel” or “No”.
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... TV output you how the application works. Where are my OTA channels In some cases, you are done, click DELETE SELECTED and the shows will be stored and used locally on your DVR (for a timer event? Yes, DISH Remote Access supports external hard drives with my non-DVR receiver connected to an external hard drive? If your receiver has a broadband connection...
Tech Portal : Remotes : Troubleshooting
... of 40 feet. It is being used from the electrical outlet. If the television series is somewhere in the way. Wait 15 seconds, plug the receiver back into the electrical...If the issue is resolved then the interference is not listed on their ow Point the remote directly at the equipment, with a maximum range of the receiver. Please contact us ... 1-800-333-DISH (3474) for assistance.