I Am Upset About A Power Outage At My Home-1/9/2017. I'm Disabled, The Outage,wa

approximately, 6 hours; and it was early evening until nearly, midnight. I do NOT want to be charged-for HAVING to heat my end-unit townhouse, back to where I keep it-65'-from just below-50'. It is bad enough, I struggled through the dark,(I did have a small flashlight); and, not being able to contact you-or anyone! I thought, filing the,"Serious Medical Condition Certification Form", would help me-IF-a situation,(like this), happened! I called to speak with an agent, today. He was, seemingly, empathetic to my concerns; and, said he would switch me, to a person, who could help me, with info. I receive a recording; and, the "HOLD", for me-would be approx., 22 minutes. (When I called, at approx., 4:55 p.m. today-I spoke with, a Henry, or Andre.) THIS-is NOT right.I wish to speak to a person-A.S.A.P. Thank you, for your time.My Best,Deborah Shelton