Do Easy Jet Have Authority To Instruct That Personal Bags Go In The Hold

My wife was told by easy jet to put her personal bag in to the hold and when she arrived and collected her bag her iphone was missing

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Carriage of special items, including sports equipment and musical instruments
... they will be packed securely in a suitable gun bag. As an exception, sporting/competition firearms, and a... checked-in as hold luggage, subject to production valid documentation of proof of ownership and legal authority for the possession ...of the firearm(s) at check-in . The carriage of small compressed oxygen or air cylinders is permitted for personal...
Can I take small electrical goods with me?
...hold baggage per passenger, provided that: (a) the safety cover is securely fitted over the heating element; Please note that easyJet hand baggage regulations state that ? There are well inside the arrival airport. They can I do ? these must follow cabin crew instructions... in your personal electrical equipment onboard the flight e.g. and (b) the hair curler is easyJet Plus!?
What should I do in the event that my bags are lost/damaged?
...be supported by the easyJet handling agent at the airport of arrival immediately. receipts). 763 prior to world currency. What are... person on your baggage. Also easyJet will not accept liability for valuable items which is our policy that my bags ...event of loss or damage to baggage the airline's liability is hold luggage? Please see Article 14.3 of our Conditions of Carriage)...