Question posted by reservations58041 on October 29th, 2016
Mackenzie Couintry Hotel Twizel ( Accomodation Provider )
I need to talk to a person regarding: Booking 721691964 for Changqing Lui - 29/30 October 2016Can you please reactivate the Credit Card for the abovenamed booking. A trainee staff member processed a payment of $148.75 for thisguest on 29 October 2016 but then processed a refund straight after for thesame amount because she thought she had done it incorrectly.When we tried to put the payment through today it wasdeclined.Thank you for your helpSincerely,Cheryl AshtonFront OfficeMacKenzie CountryHotelCnr Ostler andWairepo roadsTwizel
Current Answers
Answer #1: Posted by Odin on October 29th, 2016 7:49 PM
Odin
Member since:
April 10th, 2010 Points: 41,236,690
Member since:
April 10th, 2010 Points: 41,236,690
You can complain to the management of that hotel, and also escalate up, to the Mt. Cook Hotel Collection. For the former, use the contact information at http://www.mackenzie.co.nz/Mackenzie-Country-Hotel/Contact.aspx. For the latter, call +64 3-377 5700. Good luck!
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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