Question posted by johnw66116 on January 13th, 2012

Login Problems

When I try to log in I get a message saying due to too many attempts my account is locked. Even after resetting password I get a message that says "cannot process your request at this time." I need my meds and cannot afford several with new copay rates. The only way to get meds is online - but can't due to technical glitches. Please help

Current Answers

Answer #1: Posted by BusterDoogen on January 13th, 2012 6:12 PM
This answer was accepted by the poster of the original question.
BusterDoogen

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I've found that a lot of times when you try to lo-gin and get an error, their servers are down or being updated. I would follow these instructions to try & resolve your problem. Good luck!

Contact Us For help with...Call or email us at... Your prescription benefit or prescriptions filled through the Express Scripts Pharmacy Call Patient Customer Service at the number on your prescription ID card.
                No ID card? No problem ...  create an online account) to find your plan's specific toll-free number or to send us a secure email.

TRICARE Pharmacy Program Find contact information for TRICARE beneficiaries.

Our website or your online account Call 877.852.4060 or email technical support.

Compliance & ethics concerns Submit an anonymous online report to our independent compliance specialist.

 Suspected fraudulent behavior Call the Fraud Tip Hotline at 866.216.7096 or e-mail the program integrity team. All information will be kept strictly confidential.

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