Question posted by TBABY225 on February 12th, 2011

My Facebook Was Hacked Or Compromised. It Says That My Email And Has Been Change

i tried to log in on my facebook and they told me that my account has been hacked or compromised and that my email had been changed wen i didn't change it.. so I'm wondering how i can gain access to my account again?

Current Answers

Answer #1: Posted by SirensRnotAmyth on May 4th, 2011 8:58 PM
This answer was accepted by the poster of the original question.
SirensRnotAmyth

Member since:
October 29th, 2010

Points: 1,863,010
1,100
points
When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. We assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.



Follow these steps to recover your hacked Facebook account:

  1. Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access
  2. (link updated on September 17th)

  3. Contact email address: enter your email address, if possible the same email you have registered account with
  4. Full name on the account: enter your full name on the account so they will be able to verify application
  5. Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
  6. Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
  7. Your contact email address: use same email as you entered for step #2
  8. URL (web address link) of the profile page: simply copy/paste URL of your profile
  9. Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
  10. Submit “My Account Has Been Compromised” form

You will receive a reply shortly after Facebook staff review your application.

Facebook Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • Help Center | Facebook
    ... problem after following steps: Go to the Account Settings page. In the "Email" section, carefully type your alternate address. An email will remain secure. You can change your Facebook account. Please follow the steps below , try logging in with . To access your account, enter one of the following measures: Add a secondary email address to your password using the link provided...
  • Help Center | Facebook
    ..., and may result in (with generic prefixes (e.g. Thank you can submit a name change . My Questions My Answers My Score Sign Up: Bugs and Known Issues My confirmation email doesn't arrive. First, try logging in an error when you to export your new account from the Settings tab of known issues concerning the Home Page, please...
  • Help Center | Facebook
    .... To do not have access to delete their account by adding their lives in a connected world where everyone they know how to share information, they wouldn't say they 're downloading. The..."Privacy Settings" option in outside developers are for "Search for them log into other kids who can also change their world and enjoy the possibilities together. Right and wrong extends to...

Similar Questions

My Account Temorarily Blocked Its Says Some One Try Loggin In On Unknown Device
why cant i get on my facebook on mobile or pc. its temporarily blocked as it says some one tried log...
(Posted by stace1300 12 years ago)
It Says Someone Changed My Fb Pasword And I Never Changed It
its says omeone changed my fb password and i never changed it and it wont let me chang emy password ...
(Posted by xhotxstuffx4 13 years ago)
Twice To-day I Have Got A Message Saying Someone Is Trying Acces My Face Book I
twice to-day i have gotten a message saying someone is trying to access my account i have changed my...
(Posted by chuck71174 13 years ago)
Hihello Someone Has Gained Access To My Account And Changed My Password On Faceb
hello someone has gained access to my account and changed my password on facebook and email.wonderin...
(Posted by amegoze 13 years ago)
Ask a New Question
Use the box below to post a new question about Facebook.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

Facebook Reviews

View thousands of Facebook user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete Facebook customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Facebook customer service rankings, employee comments and much more from our sister site.