Question posted by arnyn on May 25th, 2012

How Do We Retrieve Our Surname And Password If We Have Neither?

our administrator of Facebook has left our services and niglected to do a formal handover  

Current Answers

Answer #1: Posted by Odin on May 25th, 2012 7:12 AM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

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Sorry you're having problems. You can ask an existing admin to add you as an admin. If you're a member of a group with no admins, you can become an admin by clicking Make Me Admin under Members in the right column.

The most common reason for disabling an account is use of a fake name. Facebook requires real first and last names. You'll find more details on this Facebook page. If you think that may apply to you, you can request a review of your own situation here. Otherwise, your best bet is to use this form.

        Or...

Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. This may be because an unfamiliar computer had gained access to your Facebook account. It is also possible that your password was "phished," or stolen by a website designed to look like Facebook.

You will be able to regain access to your account once the automated security verification process is completed.

More here.

        Or...

Facebook is making an improvement to the database that your account is stored on. During this time, you will not be able to gain access to your account. In most instances, this maintenance will last only a few hours.

(Facebook doesn't do site maintenance on all accounts at the same time, so it's possible that some of your friends will have full access even though you don't.)

If your maintenance lasts longer than 24 hours, you may wish to follow these instructions to clear your browser's cache and cookies. If that doesn't work, try submitting this Facebook form.

The above information is from this Facebook page, which you may wish to consult for further guidance.  


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Facebook Knowledge Base Results

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  • Privacy Policy | Facebook
    ... that feature. By using this When you choose to retrieve those ads. You will receive General Information about your ...such as choosing a strong password, using different passwords for security reasons or to provide specific services to children about whether or... advertiser. We cannot guarantee that we receive a formal request from your account. Report Violations. We may...
  • Statement of Rights and Responsibilities | Facebook
    ... including application developers and website operators, to retrieve data from your business. Special Provisions Applicable to... systems to use of developers, your password, (or in the case of Platform... still apply. We currently provide our mobile services for any IP content that information, and ...users as you responsible for legal or administrative reasons, or to correct an inaccurate ...
  • Help Center | Facebook
    ... be able to reactivate your account or retrieve any action it 's likely that your ...situation. Never click suspicious links: It is left without knowing what you have navigated to a...to avoid it are . Have a unique, strong password : From the Account Settings page , be an ...possible service, please choose the option which can ... As long as you back as the current administrators of ...

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