Why Doesn't Fb Take Their Customers Seriously?

Wednesday, I get an email from FB asking if I was in another part of the world and would I allow anyone to play poker in Indonesia? I replied back absolutely not! I changed my password. The next morning, I try and log in and see that my picture is there, but my last name is changed and so is my email. I try and contact FB and am told to provide verification of who I am. I find out that this woman changed her location to Indonesia. Does it take a brain surgeon for FB to realize that the same person they were asking me about the day before has hacked me and I have to prove who I am? They send verification codes to three of my friends but only two get them, and I email them..get no response. I figure I'll try and send in the two codes I have anyway and the page no longer exists. I have contacted FB no less than a dozen times while this woman goes on a spending spress with my money playing poker. FB takes no responsibility? They absolutely should when they ignore paying customers and let hackers run amok!

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Answer #1: Posted by SirensRnotAmyth on May 30th, 2011 6:11 AM

SirensRnotAmyth

Member since:
October 29th, 2010

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When you try to log in to your Facebook account you get a message saying Incorrect Email/Password Combination. We assume you have tried to recover your password using reset password feature. If not, click here to give it a try. If this won’t work there are good chances that your account has been hacked.

Follow these steps to recover your hacked Facebook account:

Visit http://www.facebook.com/help/contact.php?show_form=hack_nologin_access

(link updated on September 17th)

Contact email address: enter your email address, if possible the same email you have registered account with
Full name on the account: enter your full name on the account so they will be able to verify application
Network(s) the account belongs to: try provide as many possible networks, including school, work network,…
Email addresses that may be affiliated with the account: enter the same email you have created Facebook account with
Your contact email address: use same email as you entered for step #2
URL (web address link) of the profile page: simply copy/paste URL of your profile
Description and steps to reproduce the issue: describe how your account got hacked/stolen, try to provide as many additional information as possible
Submit “My Account Has Been Compromised” form

You will receive a reply shortly after Facebook staff review your application.

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