Question posted by 22dianne on March 21st, 2016
Can't View Current Usage
I am unable to view my current usage details; minutes, msgs,data, on the myfamilymobile website. I get an error message "The information is currently unavailable". I was able to view current and past details until 2 weeks ago, after a PW change. Have tried clearing cookies and cache, checked java and popups etc. and tried another browser. Customer service repeatedly says they're aware the website's down (it's not) and I should have access in 48 hrs. I've always had access just can't get CURRENT usage details. Can anyone help me? Thank you in advance!
Current Answers
Answer #1: Posted by TechSupport101 on March 21st, 2016 4:07 AM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,305
Member since:
May 24th, 2013 Points: 12,171,305
Hi. I suggest you contact support directly as per the info here https://www.myfamilymobile.com/support/contactus.aspx to avail the best account for the error.
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