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Fellowes 99Ci Support Question

Fellowes 99Ci Support Question

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Question posted by Wmunoz on May 19th, 2023

Reverse

I turn the main power on and it automatically starts running in reverse. Even when i hit the blue light power. No matter what button i press it wont stop running in reverse. I have to turn the main power off for it to stop. How do i get it to work properly?

Current Answers

Answer #1: Posted by SonuKumar on May 19th, 2023 9:49 AM
This answer was accepted by the poster of the original question.
SonuKumar

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If your Fellowes 99Ci shredder starts running in reverse automatically and doesn't respond to the buttons properly, there might be an issue with the control panel or the sensor. Here are a few troubleshooting steps you can try:

Power cycle the shredder: Turn off the main power switch and unplug the shredder from the power source. Wait for a few minutes, then plug it back in and turn on the main power switch. This can help reset the control panel and resolve any temporary glitches.

Check for paper jams: Make sure there are no paper jams or obstructions in the shredder blades or the paper entry slot. Even a small piece of paper can trigger the reverse mode. Clear any jams or debris and ensure the shredder is clean.

Inspect the control panel: Look for any visible damage or issues with the control panel buttons. Ensure that the buttons are not stuck or physically damaged. If you notice any problems, it may be necessary to contact Fellowes customer support for further assistance or to arrange for repairs.


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
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Related Fellowes 99Ci Manual Pages

Manual - Page 1

Quality Office Products Since 1917 Do not discard: keep for future reference. POWERSHRED® 99Ci Please read these instructions before use.
Manual - Page 2

... on or near shredder. Do NOT shred greeting cards with the limits for compliance could void the user's authority to off and on, the user is connected. • Consult the dealer or an experienced radio/TV technician for help. If this product. • FIRE HAZARD - G. B. C. KEY ENGLISH Model 99Ci E. A. Auto (blue) B. Reverse C. See safety...
Manual - Page 3

...immediately when hands touch the paper opening . SilentShred™ Technology SilentShred™ noise quality shreds without noisy disruptions. Up to stop after paper has been reversed, press reverse and remove paper. If a misfeed occurs: All indicators light up and shredder pauses for 3-6 seconds Wait for the SafeSense® indicator to GREEN: More sheets can be added.
Manual - Page 4

... auto button (blue) and reverse ( ) key at the same time Once disabled, the blue Auto light is no paper present. (Note: two paper detection sensors are located in rubbing alcohol Using cotton swab, wipe away any contamination from the paper sensors A. Use Fellowes waste bag 36053. If SafeSense® is active for 3 seconds, the shredder will automatically turn...
Manual - Page 5

For more details or to obtain operation using an improper power supply (other than listed on the label), or unauthorized service ...valid worldwide, except where different apply in cases of abuse, mishandling, failure to comply with product usage standards, shredder limitations, restrictions, or conditions may be repair or incidental damages attributable to this warranty, please contact us or ...
Manual - Page 6

Part No. 406775 www.fellowes.com Troubleshooting Registration Manuals Customer Service & Support Troubleshooting Replacement parts General questions Canada Mexico United States +1-800-665-4339 +1-800-234-1185 +1-800-955-0959 ©2011 Fellowes, Inc. POWERSHRED® 99Ci Questions or Concerns?

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