Question posted by ailishberryhomes on May 18th, 2016
Email Address For Fios Tv Support
Does anyone know the support email address for Fios TV from Frontier Communications. I am trying to contact them regarding a problem and the online chat is refusing to give me the email address.[AILISH BBERRY] can I have your support email address for Fios TV as link does not work. [Jess] Thank you for contacting Frontier Internet Chat Support. My name is Jessica, and I will be assisting you.[Jess] I am not sure which email you are inquiring about. Can you tell me more about the issue that you're experiencing?[AILISH BBERRY] Jess I just need the email address of your support team for Fios TV support. I have tried for a full day to get issues resolved without any sucess. I am now not in Florida and ,need to manage the problem remotely hence wanting the support email address.[Jess] We do not have one for that. We have technical support. Can I get the billing telephone number so that I can pull up the account please?[AILISH BBERRY] Can I have an email for customer service maybe then they will direct the email to the correct department[Jess] You would need to contact them to see if they even have one, to my knowledge they do not. One moment please while I look up the account?[Jess] I am going to try some trickery to see if I can kick it on. What I am about to do can take 10 to 20 mins to complete so please bare with me.[Jess] Ok test it in about 5 more minutes please.[AILISH BBERRY] Jess All I want is the email address. I wasted my LAST FULL day in Florida. CAN I PLEASE JUST HAVE AN EMAIL ADDRESS SO I CAN PUT IN WRITING ALL THE THINGS YOU TRIED WHICH DID NOT WORK. I am trying to do this from the UK and I do not want you to make things worse. The last time I ended up with NO TV NO Phone and NO INTERNET. CAN I HAVE THE EMAIL PLEASE.[Jess] There is no email address[Jess] Is there anything else I can help you with today?[AILISH BBERRY] Clearly that is not true. And Clearly you do not supply support.[Jess] If there was one I would give it to you. I hope that I provided you with a with a positive experience today. You may be receiving a brief survey to the email you provided me with after our chat. The survey is intended to be about my interaction with you today. Again, my name is Jessica, and if you feel I did a good job today, I would greatly appreciate you providing me with a positive score on our survey.[Jess] Thank you for contacting Frontier's Live Chat support. Remember, we're here 24 hours a day, 7 days a week if you need any further support. Have a wonderful day!The operator has ended the chat. Thanks for contacting us.
Current Answers
Answer #1: Posted by Odin on May 18th, 2016 5:11 AM
Sorry, but there's no email address published for Frontier's FiOS service. Frontier's customer service phone numbers appear at http://west.frontier.com/contact-us. In addition, you can see the corporate contact information here: http://www.corporateofficeowl.com//Corporate%20Office. With that information you can communicate by snail mail, phone, or fax. If you're determined to communicate by email, perhaps a phone receptionist may be able to accommodate you.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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