Question posted by docadams56 on February 2nd, 2020
Why Won't My Scanner Scan?t
Current Answers
Answer #1: Posted by waelsaidani1 on February 3rd, 2020 7:38 AM
Member since:
May 12th, 2013 Points: 19,501,777
Turn off your ScanSnap, wait at least 5 seconds and then turn it on again.
If the icon status is not changed, unplug the USB cable from the computer or your ScanSnap,
wait for 5 seconds, and then reconnect the USB cable.
If your ScanSnap is connected via a USB hub, try connecting your ScanSnap directly to the computer via the USB cable.
3. Turn-off antivirus software.Turn-off antivirus software and try again.
4. Use another USB port.Try with another USB port if any.
5. Use another USB cable.Try with another USB cable if any.
6. Disconnect other USB devices. Disconnect any other USB devices (printer/scanner/external hard disk and the like) and try
again.
Connect your ScanSnap to a computer and follow the steps below with ScanSnap support tool.
* To run ScanSnap Support tool, go to the [Start] menu --> [All Programs] -->
[ScanSnap Manager] --> [ScanSnap Support Tool].
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