Question posted by justinroberge on October 9th, 2010
Email Support For Password Reset Help
I can not seem to get a response to reset my email password and am locked out. I have had this account [email protected] for many many years and use it for business. I have tried to fill out the online form several times to get help resetting and nothing has been done to fix this issue.
Current Answers
Answer #1: Posted by DreadPirateRoberts on May 1st, 2011 5:36 AM
DreadPirateRoberts
Member since:
November 19th, 2010 Points: 8,633,403
Member since:
November 19th, 2010 Points: 8,633,403
The password field is case-sensitive, so make sure you're using the correct capitalization and check to see if Caps Lock is on. Don't worry about being locked out for trying to sign in too many times--Gmail doesn't limit your attempts.
In addition, unless you're using an alternate username, be sure to enter only your username (everything before '@gmail.com') in the Username field. Include any dots (.) that you used in the username during the Gmail address creation process, but do not use any spaces or '@' signs. Spaces, hyphens, and underscores aren't valid characters in Gmail usernames, and all usernames must be at least six characters long.
If you're still unable to sign in, please begin with these steps:
Visit our password recovery page.
Enter your username.
Click Submit.
If Gmail accepted your username, you'll now see a CAPTCHA (letters in a distorted picture).
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