Question posted by dianalindoff on July 16th, 2016

Previous Account For Device (phone)

I had to reset my Samsung Note 5 phone to factory settings, now can't get past google set up. It keeps asking for account previously associated with device. Will not accept current gmail password. Password/account help does not address this issue and have not found in the 'search' element. Phone will not work.

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Answer #1: Posted by aureliamarygrace on July 16th, 2016 2:31 PM
aureliamarygrace

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Try to reset your device in Recovery mode. Please click the link below then scroll down to Option 2 (make sure to follow the step by step procedure):

https://support.google.com/android-one/answer/6088915?hl=en-GB

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