Resetting Password

The password field is case-sensitive, so make sure you're using the correct capitalization and check to see if Caps Lock is on. Don't worry about being locked out for trying to sign in too many times--Gmail doesn't limit your attempts.

In addition, unless you're using an alternate username, be sure to enter only your username (everything before '@gmail.com') in the Username field. Include any dots (.) that you used in the username during the Gmail address creation process, but do not use any spaces or '@' signs. Spaces, hyphens, and underscores aren't valid characters in Gmail usernames, and all usernames must be at least six characters long.

If you're still unable to sign in, please begin with these steps:

Visit our password recovery page.

Enter your username.

Click Submit.

If Gmail accepted your username, you'll now see a CAPTCHA (letters in a distorted picture).