Downloading The Premium Softwear

I ordered and paid for a download put It will not load into the computer. I hit download now. 2 Hit save 3. Hit dist 4. h&r block 5. hit open folder 6. hit run.  THEN I get the HR Block software instructions that states (Navite to the h&R block at home setup folder. When I hit the folder it goes backi o the instruction sheet?  Nothing more than going in circles.  Would someone like to explain in detail how to get the program.  When calling they said I couln not get a disk, of which I would pay for. I have windows XP.