HP 6500 Support Question
HP 6500 Support Question
Find answers below for this question about HP 6500 - Officejet Wireless All-in-One Color Inkjet.Need a HP 6500 manual? We have 5 online manuals for this item!
Question posted by skshe76223 on May 16th, 2014
Pc Says Printer Not Connected.
Have unplugged wireless router, printer and pc and restarted numerous times with no result. Print report from printer Network Status: Ready. Problem is my LED display on my HP 6500 is no longer readable so I cannot see setup options. Is there a remedy for the LED display? Any suggestions for getting PC and printer back in sync??
Current Answers
Answer #1: Posted by TechSupport101 on May 16th, 2014 2:32 PM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,255
Member since:
May 24th, 2013 Points: 12,171,255
Hi. You are not the only one with a "Disolved Display Screen". The 6 page thread here is crowded with folks who had a similar issue.
They generally assert that taking certain actions on the display mechanism eventually improves it perfomance. Here is a quote
"which was to first heat up the ribbon cable where it is up under and right next to the plastic housing which holds the lcd display....
after heating to mildly hot... i mean these things were meant for a soldering iron... i used a hair drier... just dont get it too too hot... you dont need to... after getting it hot... place the rubber band along the ribbon cable where you heated... at the junction from the cable to the board... take a flat head screw driver and press really hard on the rubber band as it lays on the cable... you gotta do this while it is hot... and then let it sit for a while... like 15 minutes... i say this because i waited five minutes on one try, and apparently it hadnt cooled down completely and while i was still looking at vertical lines missing out of the lcd... some started to magically appear... I guess because current is more conductive at lower temperatures, and since our original problem is a lack of current due to the crappy ribbon cable job by hp.. who knows its better to let it sit and cool down before you fold it over as to not upset the glue you just re-set... it took a couple of tries but i was having issues with the left side until I thought about using a rubber band and a flat blade to press firmly on the junction"
Related HP 6500 Manual Pages
Wired/Wireless Networking Guide - Page 3
...problems 6 Basic troubleshooting 6 Advanced troubleshooting 7
Change the connection method 10 Change from a USB connection 10 Change from an Ethernet connection 11
Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network connection 11
Method 1...11 Method 2 (Windows only 11 Configure your firewall to reduce risk of injury from wall outlets before cleaning. 5. Unplug...
Wired/Wireless Networking Guide - Page 4
... device
• An active, wireless network that uses a wireless router (such as using an ad hoc wireless network connection" on the back or side of establishing a wireless connection might be available for some systems. If the Wireless Network Assistant is unable to retrieve your network information, you can connect the HP Officejet/ Officejet Pro device directly to use a wireless router...
Wired/Wireless Networking Guide - Page 6
... section.
Basic troubleshooting
If you resolve any problems and have connected the HP device to the wireless router.
NOTE: If your HP Officejet/Officejet Pro device over a network, try moving the HP device closer to your computer and try printing the document. Connecting an Ethernet cable turns off the router, HP device, and your wireless network or computer is weak or if there is...
Wired/Wireless Networking Guide - Page 7
... connected to the computer and the router. Position the product and computer near each other status information. Make sure the HP Network Devices Support service is online and ready (page 9)
5. English
4. Click Settings, click Other Settings, and then click
Network Toolbox. 3. HP Officejet Pro 8000 Printer Series
On the HP device's control panel, press and hold the ( ) Wireless...
Wired/Wireless Networking Guide - Page 8
...the wireless router.
Click the AirPort icon in the Dock, and then click Network.
Make sure that is connected to AirPort in English.)
B. HP Officejet Pro Press ( ) Wireless button. 8000 Printer Series
After the page has been printed, check the Network Status and URL:
Network Status URL
• If the Network Status is Ready, the HP device is actively connected to a network.
•...
Wired/Wireless Networking Guide - Page 11
... 6500 a.
English
Change from an Ethernet connection
Use the following steps:
HP Officejet 6000 Printer Series
On the HP device's control panel, press and hold ( ) Wireless button, press ( ) Resume button three times, and then release ( ) Wireless button.
Follow the instructions in the HP device.
2. Connect the HP Officejet/Officejet Pro device using an ad hoc wireless network...
Wired/Wireless Networking Guide - Page 13
... of a wireless router. Security
The HP Officejet/Officejet Pro supports WEP, WPA, and WPA2 security methods. Network name (SSID)
The network name provides a basic connection to change the network name, see "Make sure the HP Officejet/Officejet Pro device is successfully connected to the network, all the computers on how to a wireless network.
Once the HP device is on the network" on...
User Guide - Page 8
... server pages 99 HP Printer Utility (Mac OS X 99 Open the HP Printer Utility 99 HP Printer Utility panels 99 Use the HP Device Manager (Mac OS X 100 Understand the printer status page 100 Understand the network configuration page 101 Configure network options...102 Change basic network settings 103 View and print network settings 103 Turn the wireless radio on and off...
User Guide - Page 10
...printer...152 Usage information collection 153 Print and evaluate a print quality report 154 To print a print quality report 154 To evaluate the Print Quality Diagnostic Page 155 Ink Levels...155 Good color... printing problems...164 The device shuts down unexpectedly 164 Error message appears on control-panel display 165 Device takes a long time to print 165 Blank or partial page printed ...
User Guide - Page 11
... problems...217 Solve wireless problems (some models only 217 Basic wireless troubleshooting 218 Advanced wireless troubleshooting 218
Make sure your computer is connected to your network 219 Make sure that the HP device is connected to your network 220 Check to see if the firewall software is blocking communication 221 Make sure the HP device is online and ready 221 Your wireless router...
User Guide - Page 20
... only).
Wireless light: The wireless light is lit when the wireless radio is lit, the device automatically answers incoming phone calls. Redial/Pause: Redial the most recently dialed number, or insert a 3-second pause in which the device is sold .
NOTE: The button name and functionality depends on the display.
16
Get started START FAX Color: Starts a color fax...
User Guide - Page 99
... tools
95 Use device management tools
This section contains the following ...
• Change the printer's DNS setting: In the Network Settings tab, click Wired or Wireless tab, depending on the connection, edit the DNS Settings, and then click OK.
• Print Wireless Network Test Report: In the Network Settings tab, click the Utilities tab, and then click Print Wireless Network Test Report.
User Guide - Page 100
... the device and ink cartridges. Services
• Print a Printer Status Report: Allows you through cleaning the printhead. To open the Network Toolbox and change the network settings and run diagnostic tests. Click the Change Settings... For more information, see Understand the printer status page.
• Align Printhead: Guides you to view and change the IP address, turn the wireless...
User Guide - Page 101
... without being an untrusted site. Wireless settings (only available if the printer supports wireless connection): Enable
the user to turn the wireless radio On or Off and to change the IP address or DNS server 4. Run Network Diagnostic -
however, some cookies are associated with wireless capability d. Network Toolbox tab 1. Print Wireless Network Test Report - Open the Solution Center...
User Guide - Page 143
... Set up the device for wireless communication (some do. Another common problem is that the following programs are using a computer running Windows, you might need to uninstall the firewall software in order to a wireless connection (Windows) 1.
Change from a USB connection to use the HP device over the network. From the Information and Settings list, select Network Printer Setup Utility...
User Guide - Page 168
... Solve fax problems • Solve network problems • Solve wireless problems (some models only) • Solve photo (memory card) problems • Troubleshoot installation issues
Solve printing problems
This section contains the following topics: • The device shuts down unexpectedly • Error message appears on control-panel display • Device takes a long time to print •...
User Guide - Page 221
... If the installation program cannot discover the device, print the network
configuration page, and enter the IP address manually in the installation program. Solve wireless problems (some models only)
If the device is not recommended that the network ports created in the device driver match the device IP address: ◦ Print the device's network configuration page. ◦ Click Start, point...
User Guide - Page 222
...To print a Wireless Network Test page, press the Wireless button.
NOTE: If your network • Check to the device. Step 3 - If a problem is detected, the printed test report will include recommendations that an Ethernet cable has not been connected to see if the firewall software is blocking communication • Make sure the HP device is online and ready • Your wireless router is...
User Guide - Page 224
... the page has been printed, check the Network Status and URL:
Network Status URL
• If the Network Status is Ready, the HP device is actively connected to the correct network. If the HP device supports Ethernet networking and is connected to an Ethernet network, make sure an Ethernet cable is not connected to the HP device by your router or computer. Run the Wireless Network Test (using...
User Guide - Page 226
... down the list of the
printer driver that is connected wirelessly, and select Set as the Port description, next to use the HP device over the network, your wireless router or Apple AirPort Base Station is running (Windows only)
To restart the HP Network Device Support service 1. Make sure the wireless version of the printer driver in the print queue. 2. Right-click the...
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