HP 6930p Support Question

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Question posted by navToniaW on April 2nd, 2014

How To Reset Bios 6930p

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Answer #1: Posted by waelsaidani1 on April 3rd, 2014 4:10 AM

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RESOLUTION:

To resolve this issue, create a BIOS administrator password and delete previous ProtectTools user logs by following this procedure:

1. Download and install the latest SSM utility (HP System Software ManagerVERSION: 2.10 Rev.A SP42536

2. Navigate to c:\Program Files\Hewlett Packard\SSM .

3. Access biosconfigutility.exe to reset the BIOS administrator password.

a. From a command prompt, navigate to the SSM folder.
b. Type biosconfigutility.exe to start the utility. A list of commands displays.
c. Type /newsetuppassword:"password" to create a new BIOS administrator password.
d. Close the command window.

4. Restart the notebook PC and press F10 at startup.

5. Log in using the new BIOS administrator password.

6. Choose User Management and delete any previous ProtectTools users.

7. Save the new settings and exit startup.

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