HP C4345 Support Question
HP C4345 Support Question
Find answers below for this question about HP C4345 - Photosmart All-in-One Color Inkjet.Need a HP C4345 manual? We have 3 online manuals for this item!
Question posted by Anonymous-71137 on August 18th, 2012
I'm Trying To Scan A Document But I Get An Error Message 'usb Not Connected'.
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Current Answers
Related HP C4345 Manual Pages
Basics Guide - Page 47
...documentation that came with a DSL service and the DSL modem might need to the fax/phone port of your ISDN converter, try the next solution.
If you to solve it might have problems when connected... for an error message providing information about the problem and how to configure the ports for specific phone equipment. If this did not solve the issue, try sending or receiving...
Basics Guide - Page 51
...try removing them and connecting the product
directly to the telephone wall jack. • To find out if other equipment is causing a problem, disconnect everything except the
product from printing faxes, review the display for error messages on the display Solution: If an error...faxes that is an error condition on the error condition. See the printed documentation for faxing.
A ...
Basics Guide - Page 55
... www.hp.com/support.
After you might not be able to connect from the Fax Setup Wizard, make sure the product is not busy...making a copy. Using the phone cord supplied in .
• Try to make sure it completes the current task and run the fax ... the printed documentation. If the Fax Hardware Test continues to the port labeled 1-LINE on . If you are no error messages on the control...
User Guide - Page 113
... CD-ROM into a power outlet, surge protector, or power strip.
1 Power connection 2 Power cord and adapter 3 Power outlet
110 Troubleshooting
Troubleshooting Chapter 14 This section...message that an Unknown Error has occurred • A red X appears on the USB connect prompt • The registration screen does not appear • Uninstall and reinstall the software
The product will not turn on
Try...
User Guide - Page 157
... the HP Photosmart Software 1. If more information, see the documentation that came with the product. If you have lost. Chapter 14
Solution 3: Remove additional memory cards Solution: You can insert only one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear...
User Guide - Page 168
...computer was not properly connected to the computer through a USB cable. Fax troubleshooting
Use this did not solve the issue, try the next solution. Cause: The scan document settings were not set ... try the next solution. If the OCR language does not match the language in the original, the scanned text might not be incomprehensible. Solution 3: Install or reinstall the HP Photosmart ...
User Guide - Page 169
...continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure you set up the product as described in the printed
documentation &#...error
The product is connected correctly • Solution 5: Try removing the splitter • Solution 6: Make sure the telephone wall jack works properly • Solution 7: Check the phone line for and resolve any error messages...
User Guide - Page 175
... printed documentation that is connected to the correct switch type for your ISDN converter, try the ...connected to configure the ports for specific phone equipment.
You can also check the status of your country/region, if possible. If there is an error, the product will not send or receive a fax until the error condition is still noisy, contact your computer for an error message...
User Guide - Page 186
... need to press Scan/Fax and Start Fax to incoming fax calls. You must be available to respond in person to receive a fax. If this did not solve the issue, try the next solution...of the product • Solution 11: Check for error messages on the display
Solution 1: Make sure you set up the product as described in the printed documentation
Solution: Follow the instructions in order to set to...
User Guide - Page 193
...you will need to press Scan/Fax and Start Fax ...try the next solution.
If the display is blank and the On light is not lit, the product is firmly connected... to match. If this did not match.
190 Troubleshooting
Troubleshooting If you must be able to set to All Rings. For more information, see the printed documentation... the product is for error messages on the display
Solution...
User Guide - Page 206
... connect the product directly to another power outlet Solution: Try connecting to the telephone wall jack. Cause: You were not using the 2-wire phone cord adapter, see the documentation that...error messages on setting up the product, see the Setup Guide that came with a 2-wire phone cord adapter, you can use it with a 4-wire phone cord, in case the supplied 2-wire phone cord is connected...
User Guide - Page 215
... connected to resolve the issue. Solutions are listed in order, with the product • Missing HP Photosmart Software
Carriage jam Try the following is a list of product-related error messages: • Carriage jam • Mechanism error • Carriage blocked • Door open • Firmware revision mismatch • Memory is full • Scanner failure • Scan errors •...
User Guide - Page 222
... the power supply • Solution 6: Check the USB connection between the product and the computer • Solution 7: Try scanning with the scanning device. Follow the onscreen instructions. 4.
Do not simply delete the application files from your hard drive. Errors 219
Troubleshooting Scan errors Review this section if you receive an error such as Make Copies) do not appear...
User Guide - Page 224
... second instance of the product connected to scan again. Cause: There might be caused by an incomplete installation, a USB cable longer than 3 meters (9.8 feet) in -One series 2. 5. If this did not solve the issue, try the next solution. Look for the product with a copy number included, such as HP Photosmart C4340 All-in length, or...
User Guide - Page 226
...: Check the USB connection between the product and the computer.
NOTE: If you experience problems, the USB cable might not be replaced. Finally, try plugging it to another USB port on your
computer.
3. Check the USB cable to the next step.
4. Errors 223
Troubleshooting Try connecting it into a USB port on the computer.
5. If you are other USB devices connected to the...
User Guide - Page 230
... where the HP software is installed. 5. This patch resolves the An unexpected internal error has occurred error and other communication failures with the connection between the product and the computer. If this did not solve the issue, try the next solution. Scan communication errors can be caused by a mismatch in the field provided, and then press...
User Guide - Page 245
...scanning software. NOTE: It is manufactured by HP or Compaq, do not remove any applications other than those listed below.
• HP Imaging device functions • HP Document Viewer • HP Photosmart... 2: Check the power cord and USB cable • Solution 3: Restart the computer
Troubleshooting
242 Troubleshooting
Solutions are present. A message appears on the CD-ROM drive ...
User Guide - Page 248
... the issue, try the next solution. NOTE: If the Setup program does not appear, locate the setup.exe file on the computer to the HP scanning software. Or, there might have been another problem with the
USB cable. 5. On the Windows taskbar, click Start, Settings, Control Panel. 2.
Insert the HP Photosmart CD-ROM into...
User Guide - Page 251
... listed below.
• HP Imaging device functions • HP Document Viewer • HP Photosmart Essential • HP Image Zone • HP Photo and imaging gallery • HP Photosmart, Officejet, Deskjet, (with the most likely solution first. Do not connect the product to the HP scanning software. Chapter 14
3. Insert the HP Photosmart CD-ROM into your computer...
User Guide - Page 254
... connect the product to restart after installing the product software. On the Windows taskbar, click Start, Settings, Control Panel. 2. Select Click here to the HP scanning software. Disconnect the product from the computer and then reinstall it using the CD that came with the
USB cable. 5.
If this did not solve the issue, try...
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