HP Officejet 4620 Support Question
HP Officejet 4620 Support Question
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Question posted by Chriabuy on August 26th, 2013
Officejet 4620 Won't Connect Network
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Current Answers
Answer #1: Posted by DreadPirateRoberts on October 20th, 2013 10:34 AM
DreadPirateRoberts
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Member since:
November 19th, 2010 Points: 8,633,403
Setting up your wireless printer
https://www.hpsmart.com/us/en/wireless-printing/connecting-your-wireless-printer
Setting up a basic home network
http://www8.hp.com/us/en/support-topics/network-internet-support/setup-home-network.html
Drivers, Software & Firmware for HP Install Network Printer Wizard
http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=19656&ac.admitted=1382194872411.876444892.492883150
Troubleshooting network issues
http://www8.hp.com/us/en/support-topics/network-internet-support/network-internet-connections.html
Related HP Officejet 4620 Manual Pages
Getting Started Guide - Page 6
...for setup instructions.
1.
No additional drivers or software are connecting to install successfully on ePrintCenter (www.eprintcenter.com), you ...Network
(Ethernet/Wireless), and then follow the onscreen instructions. Note: If you can use these settings.
5. When prompted, do the following steps. English
Use the printer
HP ePrint
Note: HP ePrint is only supported by HP Officejet 4620...
Getting Started Guide - Page 8
...install printer updates.
Press the button to a network and Web Services has been enabled, you the latest features. To enable the printer to automatically check for updates:
HP is connected to the right of its printers and bring... and select Remove Web Services, and then press the button to HP Officejet 4620 e-All-in-One series. To update the printer, complete the following steps:
1.
Getting Started Guide - Page 18
... instructions for your operating system. English
Set up wireless (802.11) communication
Complete the following steps in the order listed to establish a wireless connection to HP Officejet 4620 e-All-in-One series. Note: This section is the name of your
wireless network.
• Depending on the back or side of security required, your
wireless...
Getting Started Guide - Page 23
... connected the printer to HP Officejet 4620 ...e-All-in the following countries/regions-you are in -One series. on the HP Utility toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions.
23 Open HP Utility. (HP Utility is only applicable to your wireless network, complete the following the access number. You might encounter when connecting...
Getting Started Guide - Page 25
...For more
changed, you can connect the printer to the VPN. Problems using a wireless connection.
For
you to access local devices (like your computer is connected to your computer with the IT... uses the Internet to provide a remote, secure connection to the Internet
using HP ePrint
Note: This section is a computer network that meet
Officejet 4620 e-All-in the "To" or "Cc" ...
Getting Started Guide - Page 26
...Officejet 4620 e-All-in the Bookmarks bar section, select Include Bonjour, and then close the window. For more information about finding the user guide, see the user guide. For information about the EWS, see "Where is the user guide?"
Using the buttons on your networked... network, you can open Safari, and then from your computer. For example, if the IP address is connected to...
User Guide - Page 9
... driver (Windows only 116 Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN 117 After resolving the problems 117
Configure your firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119
Embedded web server cannot be opened 119...
User Guide - Page 12
D Network setup (HP Officejet 4620 e-All-in-One series) Set up the printer for wireless communication 198 Before you begin...198 Set up the printer on your wireless network 199 Set up the printer using the HP printer software (Recommended 199 Set up the printer using WiFi Protected Setup (WPS 199 To connect the printer using...
User Guide - Page 73
...printer's control panel • Set up HP ePrint using a wireless connection.
NOTE: HP ePrint is only supported by HP Officejet 4620 e-All-in to view your HP ePrint job status, manage your HP... your printer's name. 2. You cannot use HP ePrint, the printer must be connected to an active network providing Internet access. From the computer desktop, click Start, select Programs or All Programs...
User Guide - Page 74
...ePrint using the embedded web server. For more information, see Embedded web server (HP Officejet 4620 e-All-in the Web Services Settings section, and then click Continue.
4. Click ...the printer's embedded web server (EWS) to the Internet. 2. NOTE: If your network uses proxy settings when connecting to automatically check for and install product updates. 6. To set up HP ePrint, ...
User Guide - Page 115
...problems (HP Officejet 4620 e-All-in -One series) If you are configured for setup, both computers should be switched off . For more information, see Set up HP ePrint using a wireless connection.
Cause: ... to receive faxes is switched on and working correctly. • Make sure the wireless network is turned off . The computer cannot receive faxes (Fax to PC and Fax to...
User Guide - Page 116
... wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting
TIP: For more information, see HP ePrint specifications (HP Officejet 4620 e-All-inOne series).
• If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid: ◦ Check the settings being used by...
User Guide - Page 117
...a problem is detected, the printed test report includes recommendations that the printer is connected to your network • Step 2: Make sure that might not be available in all languages.)...turning off the router, printer, and your network over a Virtual Private Network (VPN) • After resolving the problems
Solve wireless problems (HP Officejet 4620 e-All-in the Quick Links section. (...
User Guide - Page 119
... see Embedded web server (HP Officejet 4620 e-All-inOne series).
For more information, see if your network setup was successful.
3. After the page has been printed, check the Network Status and URL:
Network Status URL
• If the Network Status is Ready, the
printer is actively connected to a network.
• If the Network Status is Offline, the
printer is...
User Guide - Page 121
... do not allow you resolve any problems and have successfully connected the printer to the printer, disconnect from the VPN. Step 6: Make sure your computer is connected wirelessly: a.
Solve wireless problems (HP Officejet 4620 e-All-in the Printers or Printers and Faxes folder is not connected to your printer name, and then click Printer Setup...
User Guide - Page 123
... with a USB cable.
You cannot use the embedded web server, the printer must be opened
Check your network setup • Make sure you are using is connected to the network. Solve printer management problems (HP Officejet 4620 eAll-in-One series)
This section provides solutions to common problems that you are not using a phone cord...
User Guide - Page 124
... response appears, the IP address is correct. Check the hardware connections • Make sure that any cords and cables that you can help you correct many common printer problems.
• Hardware installation suggestions • HP software installation suggestions • Solve network problems (HP Officejet 4620 e-All-in-One series)
Hardware installation suggestions
Check the...
User Guide - Page 125
... unable to install the HP software, verify that:
◦ All cable connections to the computer and the printer are secure. ◦ The network is operational and the network hub, switch, or router is running one of the printer driver. Solve network problems (HP Officejet 4620 e-All-in their correct, color-coded slot. For
more information, see...
User Guide - Page 127
...network configuration page (HP Officejet 4620 e-All-in-One series) 123 You can print a network configuration page to view the network settings for planning purposes only. You do not need to call HP, it is connected to a network, you can use the network...then select Printer Status Report.
Understand the network configuration page (HP Officejet 4620 e-All-in graphical form as the ...
User Guide - Page 178
... C-1 Countries/regions with the printer. C Additional fax setup
After completing all equipment must be connected at the telephone wall jack. In a serial-type phone system, the connector type on your...region is listed in the table, you to connect other telecom devices to connect it .
In a parallel-type phone system, you are able to connect shared telephone equipment to set up the printer...
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