HP Officejet 4620 Support Question
HP Officejet 4620 Support Question
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Question posted by Klusezeuski on July 8th, 2014
Problems With Black Cartridge Printing
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Current Answers
Answer #1: Posted by waelsaidani1 on July 8th, 2014 11:26 AM
waelsaidani1
Member since:
May 12th, 2013 Points: 19,501,777
Member since:
May 12th, 2013 Points: 19,501,777
Helo follow the instructions here to troubleshoot this problem: https://support.hp.com/us-en/document/c02907259
Related HP Officejet 4620 Manual Pages
Getting Started Guide - Page 21
...the printer. You can print a fax
test report to Step 2.
software from the HP website (www.hp.com/go to check the status of possible problems
If you have run the...Perform this test after you can also download the HP
Problems setting up fax
This section contains information about solving problems you type.
Windows Device Manager.
• If the computer cannot recognize the HP...
Getting Started Guide - Page 25
... to HP
• Make sure you to access local devices (like your proxy server requires a username and password, ...• The ePrint server does not accept email print jobs if there are having problems using HP ePrint, visit www.eprintcenter.com.
25
... connection to your computer is a computer network that meet
Officejet 4620 e-All-in either
information, see "Update the printer" ...
User Guide - Page 8
... reduced...91 Copy quality is poor ...92 The printer prints half a page, then ejects the paper 93 Paper mismatch...93 Solve scan problems...93 Scanner did nothing...94 Scan takes too long...94... defects are apparent 97 Solve fax problems...98 The fax test failed...98 Solve problems using HP ePrint and HP websites 111 Solve problems using HP ePrint (HP Officejet 4620 e-All-in-One series 111 Solve...
User Guide - Page 9
... Solve network problems (HP Officejet 4620 e-All-in-One series 121 Understand the Printer Status Report 122 Understand the network configuration page (HP Officejet 4620 e-All-in-One series 123 Uninstall and reinstall the HP software 125 Printhead maintenance...126 Clean the printhead...126 Align the printhead...127 Print and evaluate a print quality report 128
To print a print quality...
User Guide - Page 75
... address, use the buttons on the right to scroll to and select Display Email Address. -OrTo customize your computer or mobile device, see HP ePrint specifications (HP Officejet 4620 e-All-in-One series).
3. The printer prints an information page that contains the printer code and instructions on the right to scroll to and select...
User Guide - Page 82
... • General troubleshooting tips and resources • Solve printer problems • Print quality troubleshooting • Solve paper-feed problems • Solve copy problems • Solve scan problems • Solve fax problems • Solve problems using HP ePrint and HP websites • Solve wireless problems (HP Officejet 4620 e-All-in-One series) • Configure your firewall...
User Guide - Page 92
...the printhead during printing, the ink might have finished printing, return any other paper type with crisp, vivid color, bolder blacks and dry ...with the print side facing down . • Make sure the paper lays flat in the input tray.
Chapter 8
Cause: The ink cartridges might ...
Solve a problem
For best results when printing images, use immediately.
When you are independently tested to...
User Guide - Page 97
... the control panel settings.
For more information, see Change copy settings. The printer prints half a page, then ejects the paper
Check the ink cartridges Make sure the correct ink cartridges are installed and the ink cartridges are apparent
Solve scan problems
93 Check the setting and change it to enhance text or photographs, if needed...
User Guide - Page 102
... section contains fax setup troubleshooting information for information on how to fix any problems found. The test fails if the printer is not long enough • Color faxes do not print • The computer cannot receive faxes (Fax to PC and Fax to Mac)
The fax test failed If you are recorded...
User Guide - Page 116
... accept email print jobs if there are multiple email addresses included in either the printer's control panel. If you still encounter problems, follow the suggestions provided in the "Advanced wireless troubleshooting" section. • Basic wireless troubleshooting • Advanced wireless troubleshooting
TIP: For more information, see HP ePrint specifications (HP Officejet 4620 e-All-inOne...
User Guide - Page 121
...up the wireless network. Solve wireless problems (HP Officejet 4620 e-All-in the list with ...devices (like your printer) on the toolbar, double-click HP Setup Assistant, and
then follow the onscreen instructions. On the computer desktop, click Start, select Programs or All Programs, click HP,
select your network administrator or the person who set as Default Printer. Mac OS X 1. printing...
User Guide - Page 125
Solve network problems (HP Officejet 4620 e-All-in the CD-ROM drive, inspect
the installation CD for damage.... Make sure to perform a complete uninstallation of the ink cartridges are firmly installed and aligned in the Windows Device Manager. • If you correct many common printer problems.
NOTE: After correcting any problems, run the uninstallation utility (util\ccc\uninstall.bat on ...
User Guide - Page 126
... Report
Use the printer status report to view current printer information and ink cartridge status. To reset the printer's network settings 1. For more information, see Understand the network configuration page (HP Officejet 4620 e-All-in-One series).
• If you troubleshoot problems with the printer. Press the (Wireless) button, and then, using the buttons...
User Guide - Page 134
... all the way across the page - When you may need to replace cartridges until print quality becomes unacceptable. The color bars should be uniform in the printer as follows:
Item 1 2 3 4
Cartridge color Black Ink Cartridge Cyan Ink Cartridge Magenta Ink Cartridge Yellow Ink Cartridge
130 Solve a problem There should be seven color bars. They should have sharp edges. If...
User Guide - Page 135
Example of Bad Color Bars The top black bar is ragged on the Print Quality Diagnostic report: • Avoid leaving opened ink cartridges outside of the printer for an extended period of
time. • Wait until a new cartridge is ready to
the ragged bar. 7. Preventing the problem that corresponds to be
serviced.
For more information about...
User Guide - Page 137
...a printhead cleaning. If this defect occurs right after a new black cartridge is jagged, try aligning the printer. Alignment Patterns
If the...The letters are not empty, look OK, and the ink cartridges are smeared -
For more information, see Clean the printhead.... a good alignment pattern The lines are jagged - Large Black Font Text
Look at the alignment pattern directly above the color...
User Guide - Page 145
...mm (17.7 x 8.1 x 14.0 inches) Printer weight (including printing supplies) 6.2 kg (13.7 lb)
Product features and capacities
Feature Connectivity
Ink cartridges
Supply yields Printer languages Font support Duty cycle
Capacity
• USB 2.0 high speed • Wireless 802.11b/g/n 1(HP Officejet 4620
e-All-in all countries/regions. Four ink cartridges (one each for more information on estimated...
User Guide - Page 218
... your print job. For more information, see Replace the ink cartridges. For information about how to install new cartridges, see Replace the ink cartridges. The cartridges listed in Use Black Only mode. Text and photo quality will need to be complete. The black cartridge will differ from this cartridge immediately and replace with black, replace the black ink cartridge. Problem...
User Guide - Page 219
... NOT remove the empty black cartridge to install new cartridges, see HP support.
If there are leaking. If you get this message a second time, contact HP. Solutions: Replace the black ink cartridge. message appears before the job prints. Problem with color, click Cancel Print and re-send the print job. message appears before the job prints.
For more information about...
User Guide - Page 220
...problems,
troubleshoot 27 load originals 19 media sizes supported 143 automatic fax reduction 53
B
backup fax 51 baud rate 63 black and white pages
copy 42 fax 44 black dots or streaks, troubleshoot copies 92 scan 97 blank pages, troubleshoot copy 91 print...trays 144 cards
sizes supported 143 tray supporting 144 cartridges. See ink cartridges clean automatic document
feeder 27 exterior 26 printhead ...
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