HP Photosmart eStation All-in-One Printer - C510 Support Question
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Question posted by rick27607 on July 17th, 2012
Hp Estation C510a - Local Scan And Application Scan Results Showing Vertical Lin
Symptoms:
I started seeing tight vertical lines in my scan results when scanning:
Locally using the built in scan function of the estation c510a built in display, pc display via a SW app or when printing
Using packages like ACDsee, paperport
Happens in B&W, greyscale or color
Troubleshooting (nothing worked):
Unplugged C510a waited 10 minutes and re-plugged
Ran HP Update
Ran HP Imaging troubleshooting tool (from HP website)
I downloaded and ran HP Print and Scan Doctor and launched HP Scan Diagnostic Utility from there. I even ran HP Update again.
uninstalled the HP Imaging SW and rebooted and reinstalled
I had checked for updated previously but selected it again on the docked Zeen and it shows my system is up to date --> firmware shows: zep1cn1130ar (2.2) (113110)
I also performed a factory reset and when I just did I had hoped that would be the fix my issue but unfortunately it did not work -- after the reset the onboard scanning function (viewed on the zeen) still showed the same vertical lines (as previously shared in my posts).
Wondering if anyone else has experiened tihs -- seems to be a product defect but as it is just out of warranty i doubt HP will do anything to help.
Thanks,
Rick
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