HP ProBook 6555b Support Question
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Question posted by KUDUMLCKBA on August 3rd, 2013
Hp Probook 6555b Wont Power On
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Related HP ProBook 6555b Manual Pages
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 9
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_9_19f2.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_9_19f2.png)
1 Product description
Category Product Name Processor
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
HP ProBook 6555b Notebook PC √
HP ProBook 6455b Notebook PC
√
HP ProBook 6550b Notebook PC
√
HP ProBook 6450b Notebook PC
√
AMD Phenom II Quad-Core Mobile √
√
...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 10
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_10_f42a.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_10_f42a.png)
Category
Chipset Graphics
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
AMD Athlon II Dual-Core Processor √
√
P340 (2.2 GHz, 25W, 1 MB L2
cache)
AMD Athlon II Dual-Core Processor √
√
for Notebook PCs P320 (2.1 GHz/
25W/1 MB L2 cache)
Intel Core i7-740QM (1.73 GHz (Turbo up to 2....
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 11
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_11_c512.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_11_c512.png)
Category Panels
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
Supports dual-display ports through √
√
√
√
docking station
Supports HP Privacy Filter
√
√
√
√
Supports 16×9 aspect ratio display √
√
√
√
panels
15.6-in, HD, ...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 12
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_12_1119.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_12_1119.png)
...8730;
Supports the following DDR3,
√
√
√
√
PC3-10600 configurations at 1333- Category Memory
Mass storage devices
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
14.0" HD LED AG with webcam
√
√
(1366x768) WWAN
14.0" HD LED BV with webcam
√
(1366x768) WWAN
14...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 13
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_13_ad25.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_13_ad25.png)
Category
Optical drive
Microphone Audio Webcam Modem
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
Supports the following hard drives: √
√
√
√
● 500-GB, 7200-rpm
● 320-GB, 7200-rpm SED
● 320-GB, 7200-rpm
...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 14
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_14_480e.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_14_480e.png)
Category Ethernet
Wireless
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
Marvell 88E8059 10/100/1000 √
√
network interface card (NIC)
82577LC non-vPro (HM57)
√
√
82577LM vPro (QM57)
√
√
Intel Ethernet with iAMT
√
√
NIC Power Down technology
√
...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 15
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_15_956f.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_15_956f.png)
...;
√
Display port
√
√
√
√
Multi-pin AC power
√
√
√
√
RJ-11 (modem)
√
√
√
√
7 Category
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
Integrated wireless personal-area
√
√
√
√
network (WPAN...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 16
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_16_ac19.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_16_ac19.png)
...Chapter 1 Product description
Category
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
RJ-45 (Ethernet, includes link... enabled as default
√
√
√
√
Power
90-W HP Smart Adapter
√
√
requirements
90-W PFC EM HP Smart Adapter
√
√
(India only)
90-W Smart...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 17
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_17_893f.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_17_893f.png)
Category Security
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
Supports 12-cell Ultra Capacity
√
√
√
√
Battery
Supports HP Fast Charge
√
√
√
√
Technology
Security cable slot
√
√
√
√
Trusted platform module (TPM) 1.2 √...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 18
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_18_79fa.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_18_79fa.png)
Category
Operating system
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
Preinstalled without
√
√
√
√
Microsoft® Office:
● Windows® 7 Home Premium 64
● Windows 7 Home Premium 32
● Windows 7 Pro 64
● ...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 19
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![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_19_1020.png)
Category
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
Preinstalled with Microsoft
√
√
√
√
Office:
● Windows 7 Home Basic 32
● Windows 7 Home Premium 64
● Windows 7 Home Premium 32
● Windows 7 ...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 20
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![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_20_876b.png)
...8730;
● SuSE Linux
● Microsoft Logo (Windows 7 and Windows Vista Premium)
12 Chapter 1 Product description Category
Description
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
Restore Media (OSDVD):
√
√
√
√
● Windows 7 Home Basic 32
● Windows 7 Home Premium 64
●...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 21
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_21_f6b7.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_21_f6b7.png)
... parts: AC adapter Battery (system) Hard drive Memory module Optical drive SIM WLAN module WPAN module WWAN module
HP ProBook 6555b Notebook PC
HP ProBook 6455b Notebook PC
HP ProBook 6550b Notebook PC
HP ProBook 6450b Notebook PC
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 43
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![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_43_9959.png)
Computer major components
Item Description
Spare part number
(1) Display assembly (includes 3 WLAN antenna transceivers and cables, microphones, nameplate, and logo): For use only on HP Compaq 6555b and 6550b Notebook PC models
Computer major components 35
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 44
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_44_b434.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_44_b434.png)
...)
15.6" HD+ LED WVA AG with webcam (1600×900) with WWAN capability (includes 2 WWAN antenna cables)
613370-001
For use only on HP Compaq 6455b and 6450b Notebook PC models
14.0" HD LED AG (1366×768)
613372-001
14.0" HD+ LED AG (1600×900)
613376-001
14.0" HD LED AG...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 66
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_66_898b.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_66_898b.png)
...Notebook PCs P320 (2.1 GHz/25W/1 MB L2 cache) for use only on HP Compaq 6555b and 6455b computer models (includes replacement thermal material)
AMD Phenom II Dual-Core Mobile Processor N620 (2.8 GHz/35W/2 MB L2 cache) for use only on HP Compaq 6555b... N830 (2.1 GHz/35W/1.5 MB L2 cache) for use only on HP Compaq 6555b and 6455b computer models (includes replacement thermal material)
AMD Phenom II ...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 87
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_87_86d2.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_87_86d2.png)
..., 51-WH battery (for use only on HP Compaq 6555b and 6455b computer models) 6-cell, 47-WH battery (for use only on , and then shut it down the computer. Shut down through the operating system. 2. Disconnect the power from the computer by first unplugging the power cord from the AC outlet
and then unplugging...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 91
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_91_e592.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_91_e592.png)
...detach it down the computer. Remove the battery (see Battery on HP Compaq 6555b and 6455b computer models) 128-GB, 2.5-in solid-state drive... 80-GB, 2.5-in solid-state drive (for use only on page 79). Lift the left side of the cover (2) to the computer.
3. Disconnect the power from the computer by first unplugging the power...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 102
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_102_b67a.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_102_b67a.png)
... captive screw (1) that secures the optical drive to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.... DVD-ROM Drive Upgrade Bay cradle: For use only on HP Compaq 6555b and 6455b computer models For use only on HP Compaq 6550b and 6450b computer models
Spare part number 613358-001...
HP ProBook 6455b, 6555b, 6450b,and 6550b Notebook PCs - Maintenance and Service Guide - Page 124
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_124_feb7.png)
![](/manualimages/7/k/hewlettpackard-probook-6450b-hp-probook-6455b-6555b-6450band-6550b-notebook-pcs-maintenance-service-guide-ac8d0a5_124_feb7.png)
... the power cord from the AC outlet and then unplugging the AC adapter from the computer.
116 Chapter 4 Removal and replacement procedures
Description
Spare part number
For use only on HP Compaq 6555b and ...Processor P520 (2.3 GHz/25W/2 MB L2 cache)
594173-001
AMD Athlon II Dual-Core Processor for Notebook PCs P320 (2.1 GHz/25W/1 MB L2 cache)
594165-001
For use only on , and then shut...
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