Question posted by vonaj on April 16th, 2020
Hp 650 Notebook Freezes In Use. Any Solutions?
Current Answers
Answer #1: Posted by Troubleshooter101 on April 16th, 2020 8:38 AM
The computer screen freezes, and the computer does not respond to input from the mouse or keyboard. Before you begin the steps in this document, check for a solution to specific symptoms:
- If a specific program is not responding, but others are, skip to the step to Uninstall software programs.
- If you see a blue screen error, go to HP PCs - Error Messages Display on a Blue Screen (Windows 10, 8, 7).
- If the computer locks up when coming out of sleep mode, restart the computer, adjust the power settings, and then update the BIOS. For more information, go to HP PCs - Troubleshooting sleep and hibernate issues (Windows 7).
- If the computer locks up at random times or after turning on the computer, test for failing hardware components. Click Start, click All Programs, click PC Help & Tools, and then click Hardware Diagnostic Tools. Run the System Test from the Test Scripts section on the left. Skip any CD-write tests. If the memory, processor, or graphics adapter test fails, your computer might be overheating. Skip to the step to Check and clean the air vents.For more information about testing hardware, go to HP PCs - Testing for Hardware Failures.
Please check this link below for further steps :-https://support.hp.com/in-en/document/c01896793
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