Rate Change

Why would the hotel change your rate and not inform you?

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Answer #1: Posted by Odin on December 30th, 2016 7:04 AM

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Odin

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April 10th, 2010

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It shouldn't. You haven't provided many details, but this is not good business practice and under some circumstances my be illegal. Here are some steps to consider, as may be applicable to your situation:

Call back the hotel, and politely but firmly ask for a manager
Call Holiday Inn's customer service (use the contact information here--https://www.contacthelp.com/Holiday%20Inn/customer-service)
Complain to one of the applicable consumer agencies, as listed at https://www.usa.gov/state-consumer/
Complain to corporate: use the corporate contact information here--http://www.corporateofficeowl.com/Holiday%20Inn/Corporate%20Office.
Consider a complaint site like https://www.gripeo.com/ or http://www.consumeraffairs.com/, or to https://www.yelp.com/, each of which is designed to get action from the offending companies

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.