Charged A Fee For Smoking! Room Wasnt Clean To Start!

The company that i work for had rented the rooms for us for a week . when i got to the hotel i was asked to give a card incase of damges i dont agree to this but do it because i am tired i am the guest on the room not even the main person i thought that when she got there they would take her information also. How can they charge me a smoking fee when i didnt smoke in the room and also the room wasnt clean when i got there i had to take a bottle of half drank champion to the maid and request new towels after being there not even 5 mins.

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Answer #1: Posted by Odin on July 15th, 2019 10:08 AM

Odin

Member since:
April 10th, 2010

Points: 41,236,700

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Sorry for your problems. Here are some steps to consider, in order:

Call Holiday Inn's corporate customer service, and if necessary politely but firmly ask for a manager (use the contact information at https://www.contacthelp.com/holiday%20inn/customer-service
Unless your complaint is immediately resolved, dispute the charge with your bank
Complain to corporate: use the contact information at https://www.contacthelp.com/Holiday%20Inn/customer-service
Call your state's consumer protection agency--find it at https://www.usa.gov/state-consumer

In addition, you may want to consider a review/complaint site like www.complaintsboard.com/,,, http://www.consumeraffairs.com/, or https://www.yelp.com/, each of which may get action from the offending companies

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.