Why Can't Into My 3 Yr Hotmail Account Now Changed To Out Look

They even asked for credit card info and said it was microsoft. and said somebody was trying to break into my hotmail accnt. I have sweepstakes i've been in 3yr I don't know if i"ve won

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Answer #1: Posted by SoCalWoman on April 14th, 2013 9:51 PM

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SoCalWoman

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Your question is a bit choppy. However, I believe you what you stated, is that you can't log into your Outlook (Formerly known as Hotmail) email service. And now they, or Microsoft, are asking you to provide a credit card. If this is correct, please continue reading.

Microsoft would not have a reason to ask for a credit card for the purpose of allowing access to your Outlook Account. This is usually someone attempting to hack into your account (they usually ask for other personal information too). So please do not provide your information unless 100% sure you know the source.

If you are still trying to access your account you may click on the Account Assistance page here and click on the "Account Password Recovery" link at the bottom of the page.

Or you may click here for the Account Support page. Then enter your issue into the search box, some possible answers should come up to help resolve your issue.

Hope this helps

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