Access

Hello I tried to enter my hotmail([email protected]) but I was denied access because supposedly I was told that someone else might be accessing my account. I given directions for a password to be sent to another email address but I looked in the inbox and under spam and couldn't find the password sent. I don't think anyone else was trying to access my account, I don't how hotmail would be aware if someone was and lastly I couldn't care if someone was. Anyway I have had to set up another email address but I would really like to access old emails.

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Answer #1: Posted by DreadPirateRoberts on April 12th, 2011 5:38 AM

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DreadPirateRoberts

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There are two ways to reset the Hotmail password. The first involves proving your identity by providing the location information and answering the security question you set at the time of creating the Hotmail account. The second way is to have the password reset instructions sent to your alternate email; however, this works only when this information was supplied at the time of making the Hotmail account.

Additionally, If you cannot change password via conventional methods (ie - through security answer or alternate email address), it first needs to be verified. You can initiate the process of recovering your hotmail account here:
https://windowslivehelp.com/PasswordReset.aspx
When you get your account verified and change the password, it should be changed to at least 7 characters, contain upper and lower case letters, numbers, and a special character.

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