Question posted by hakeydad69 on April 18th, 2011

I Cannot Get Into My Hotmail Account. It Is Locked Up. I Can't Send Messages E

I cannot get into my hotmail account.  It is like it is frozen or something.  I have tried multiple computers.  I can't send messages either.

Current Answers

Answer #1: Posted by DreadPirateRoberts on April 21st, 2011 5:31 AM
This answer was accepted by the poster of the original question.
DreadPirateRoberts

Member since:
November 19th, 2010

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Sometimes Microsoft may block e-mail accounts because of violations of the Terms of Use agreement. If your e-mail account is blocked, you may receive an error message when you try to send or receive e-mail with that e-mail account.

If you think that your e-mail account has been blocked in error, contact Customer Support and ask to have your e-mail account unblocked:

  1. Go to Windows Live Support.
  2. Under Standard Services, click Windows Live Hotmail.
  3. Type your full name, the e-mail address where you want the reply sent, and the e-mail address of the blocked account.
  4. In the What type of problem do you have? box, select Sign In/Connection.
  5. In the next list, select Unable To Connect.
  6. In the next list, select Other.
  7. In the Be specific when describing your problem box, type:
  • The error message that you received when you tried to send or receive e-mail.
  • Your computer's IP address (Internet Protocol address. A specific address assigned to each computer connected to the Internet, in the form of four numbers separated by dots. For example, 123.45.67.890.) .

 Find your IP address in Windows XP

  1. In the notification area (The area on the taskbar to the right of the taskbar buttons. The notification area displays the time and can also contain shortcuts that provide quick access to programs such as Volume Control and Power Options.) on the taskbar, right-click the connection icon , and then click Status.
  2. Click the Support tab, and then, in the Connection status section, locate IP Address.

8. 

 Find your IP address in Windows Vista

  1. In the notification area (The area on the taskbar to the right of the taskbar buttons. The notification area displays the time and can also contain shortcuts that provide quick access to programs such as Volume Control and Power Options.) on the taskbar, right-click the network icon , and then click Network and Sharing Center.
  2. Under your network connection, click View status.
  3. Click Details, and then look next to IPv4 IP Address.

           Complete the optional fields of the form, and then click Submit.

An agent will respond to your request within 24 hours. The more information that you provide, the more quickly and accurately we can diagnose your problem and provide you with a solution.

 

Hotmail Knowledge Base Results

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  • Search Results
    ... e-mail ... Windows Live Arnold L, Monday, July 26, 2010 6:59 AM Multiple email accounts. Windows Live Christian R, Thursday, July 15, 2010 3:16 PM Photo upload ...Locked out from other email accounts? forgot password and associated account ... mail at my Hotmail addy ... Also, confirm if other accounts added to your Live Hotmail account. ... pop3 users will not receive messages...
  • Search Results
    ...to date information to assist you to post feedback only. Check your CAPS Lock on what your account. Type in your password. Use my location information and secret answer to... we are being created under the section where you can try the Forgotten Password options. B. You can update your account, that we can send to another e-mail address after further verifying your password....
  • Search Results
    ...PM ik kan niet chatten via windows live Windows Live Remco VS, Thursday, August 12, 2010 11:00 AM Problem opening hotmail messages and folders. Windows Live Shiela F, Sunday, August 08, 2010 3:49 AM Hotmail inn på Windows Live Pavan K, Thursday... Outlook 2007 Windows Live Adrian VT, Thursday, August 19, 2010 3:23 PM Error: "This account is currently blocked from sending messages."

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