My Account Was Hacked & Hotmail Says I Failed To Prove My Identity. What Do I Do

The hacker, who used the "help, I'm in London scam, apparently changed both my password and my "secret answer." I filled out the reset request form to the best of my ability, but the response was that I "have not passed our validation criteria." I have vital information on that account and must get access back. Is there someone I can call, or what steps do I need to take now? Also, I want to be sure someone is investigating this, because this person seems to have done this to a lot of people. Thanks!

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Answer #1: Posted by alwaysgandhi on July 7th, 2010 8:22 AM

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alwaysgandhi

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hey don't worry , i think you have given alternative email address when you sign up . so you can reset your password through that email. if that alternative email was change then it will be a big problem . so try to go to this link , may be it may help you. http://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6

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