Lexmark X264dn Support Question
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Question posted by jjjgehe on July 7th, 2014
Lexmarrk X264dn Getting Utility Cannot Connect When Trying To Setup Wireless
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Related Lexmark X264dn Manual Pages
Wireless Setup Guide - Page 3
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_3_d8b0.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_3_d8b0.png)
... Windows 13
Installing the printer on a wireless network (Windows 13
Connecting to a wireless network using Macintosh 15
Installing the printer on a wireless network (Macintosh 15
Troubleshooting wireless setup 19 Connecting using a USB cable 30
USB setup and connection...30
Connecting using an Ethernet network 32
Wired setup and connection...32
Networking glossary 33 Index 35
Contents...
Wireless Setup Guide - Page 10
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_10_1b3c.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_10_1b3c.png)
... network" on page 13. Choosing a connection method
Note: Do not connect cables until instructed.
Choosing a connection method
10 Connect to set up the printer on a wireless network" on page 11 and "Installing the printer on a wireless network (Windows)" on page 32. Connect directly to a computer using a USB cable
For detailed steps, see "Connecting using Macintosh
For detailed steps...
Wireless Setup Guide - Page 13
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_13_7848.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_13_7848.png)
... a properly grounded electrical outlet, and then turn the printer
on. Note: For fax setup, see the User's Guide on the screen.
2 Insert the Software and Documentation CD. Make sure the printer and computer are using Windows
13 Connecting to a wireless network using is set up and working properly. • The computer you are...
Wireless Setup Guide - Page 14
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_14_f0d6.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_14_f0d6.png)
... disconnect the temporary USB cable so you want to customize your printer has faxing capabilities, then connect the telephone cable. 9 Follow the on the wireless network and the printer. 3 Click Install. 4 Click Agree. 5 Click Suggested. 6 Click Wireless Network Attach. 7 Remove the yellow label covering the USB port on the back of the printer...
Wireless Setup Guide - Page 15
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_15_6432.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_15_6432.png)
... with the printer. b Click Network.
Prepare to a properly grounded electrical outlet, and then turn the
printer on the sheet that :
• Your wireless network is connected to the same wireless network where you want to set up the printer. Write the last six digits of the MAC address
in the space provided below...
Wireless Setup Guide - Page 16
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_16_641e.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_16_641e.png)
...and earlier
a From the Go menu, choose Applications. b Double-click Internet Connect. Connecting to a wireless network using a wireless router. 3 Select the type of the MAC
address located on the computer:...) in the appropriate field. 2 Select Infrastructure as Rendezvous in the Print Center or Printer Setup Utility.
1 Install a PPD file on the MAC address sheet.
3 Open the Safari browser....
Wireless Setup Guide - Page 17
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_17_b398.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_17_b398.png)
...From the Go menu, choose Applications. 2 Double-click Utilities. 3 Locate and double-click Printer Setup Utility or Print Center. 4 From the Printer List, choose...menu, choose Applications. 2 Double-click Utilities. 3 Locate and double-click Print Center or Printer Setup Utility. 4 From the Printer List, ... 6 Click Add.
Connecting to accept the terms of the
agreement. e Click Continue after viewing...
Wireless Setup Guide - Page 18
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_18_016c.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_18_016c.png)
9 Select the printer from the list. 10 Click Add. Connecting to a wireless network using Macintosh
18
Wireless Setup Guide - Page 19
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_19_cf22.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_19_cf22.png)
... secure). Remove any large metal objects between the access point and the printer. Many devices can interfere with the wireless signal.
Troubleshooting wireless setup
19 Wireless troubleshooting checklist
Before beginning to the same wireless network.
Print a network setup page to the Internet over a wireless connection.
• The encryption method (AES or TKIP) is the same for the...
Wireless Setup Guide - Page 20
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_20_f85e.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_20_f85e.png)
...IS ON THE SAME WIRELESS NETWORK AS THE
COMPUTER
Print a network setup page.
Try one of the following :
MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS ROUTER)
• See...for details on your wireless network, then check to these devices. MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER
Although the possible distance between devices in the address ...
Wireless Setup Guide - Page 22
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_22_3234.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_22_3234.png)
...wireless access point.
2 Type your VPN session, and try printing again. d Click TCP/IP. or
• Exactly 64 hexadecimal characters. Note: If you copy the network information down the SSID, security type, and the WEP key/WPA passphrase (if shown). Troubleshooting wireless setup...main page, click Wireless or another network through a VPN connection, you are connected to another selection ...
Wireless Setup Guide - Page 23
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_23_c92a.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_23_c92a.png)
... cable, try using MAC address filtering to limit access to your wireless network, then you must add the printer
MAC address to the list of addresses allowed to connect to issue... docking stations can be on your local network when connected to most Virtual Private Networks (VPNs). If there is not damaged. Troubleshooting wireless setup
23 CHECK YOUR ADVANCED SECURITY SETTINGS
• If ...
Wireless Setup Guide - Page 25
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_25_603b.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_25_603b.png)
...wireless network. THE PRINTER WILL BE MOVED TO A REMOTE NETWORK
• It is a problem with devices on the last screen, but the printer will report that the access point broadcasts on the network. • Try... issues.
Troubleshooting wireless setup
25
Note: The Wireless Setup Utility will be configured correctly for assistance.
3 Enter the SSID, wireless mode, and ...
Wireless Setup Guide - Page 26
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_26_3b79.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_26_3b79.png)
... functioning power strip or electrical outlet. Troubleshooting wireless setup
26 Wireless Setup Utility unable to communicate with printer
These are possible solutions.
Check the USB connection
• Verify that the USB cable is ... Configure the printer for the network.
• Try turning off a few wireless devices to reduce network traffic. THERE IS AN OBJECT BLOCKING THE SIGNAL BETWEEN...
Wireless Setup Guide - Page 27
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_27_5cc0.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_27_5cc0.png)
...see
if you are possible solutions.
Wireless Setup Utility stops responding during wireless printer configuration
If the Wireless Setup Utility stops responding during the wireless configuration process, then restart the computer.
Check to the firewall whitelist. VERIFY THAT THE WIRELESS NETWORK IS WORKING PROPERLY
• Try to access other devices on . • Verify that the network...
Wireless Setup Guide - Page 28
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_28_8e95.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_28_8e95.png)
... firewall.
• If programs request firewall access when you install the printer or try one of the following :
• Update the firewall using a USB connection. • If the printer works over a USB connection, then the printer is working properly. Troubleshooting wireless setup
28 In Windows XP and earlier 1 Click Start. 2 Click All Programs or Programs...
Wireless Setup Guide - Page 29
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_29_898d.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_29_898d.png)
... WEP key or WPA passphrase, if they are shown. Note: You may be prompted to connect the printer to the computer again using the USB cable as 192.168.1.1.
2 Type the user...including any capital letters.
Run the Wireless Setup Utility again
1 Do one of the wireless access point and
the WEP key or WPA passphrase when prompted. Note: If the Wireless Setup Utility is typically the access point. ...
Wireless Setup Guide - Page 35
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_35_e2fb.png)
![](/manualimages/i/e/lexmark-264dn-wireless-setup-guide-316b1ab_35_e2fb.png)
... 26
printer configuration 30
V
Virtual Private Network 23 VPN
lose connection to printer 23
W
WEP key 24
Windows wireless network installation 13
wired setup 32
wireless printer does not print 28 troubleshooting 23
wireless installation does not continue after attaching USB cable 23
wireless interference 24
wireless network configuration information 11 does not appear in network list...
User's Guide - Page 120
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_120_470c.png)
![](/manualimages/c/6/lexmark-264dn-users-guide-d00f449_120_470c.png)
...connected to a wireless network. Note: This menu is a four-field IP address. This menu is available from the Network/Ports menu: Network/Ports Standard Network or Network Std Network Setup or Net Setup...Network/Ports menu: Network/Ports Network Net Setup Wireless
Menu item Network Mode
Infrastructure Ad hoc
Description
Specifies the network ...
Service Manual - Page 69
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_69_7f90.png)
![](/manualimages/t/2/lexmark-x364dw-service-manual-7aeb611_69_7f90.png)
...Is the drop functioning properly? the other devices on page 4-13. Go to step 14. Problem resolved
22 Verify that the wireless card is properly connected to step 17. Problem resolved
24 Check... connected correctly?
23 Properly connect the antenna.
Go to step 24. Go to step 22. Go to step 16.
Replace the controller board.
7013-XXX
Step
Questions / actions
Yes
13 Try ...
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