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LiftMaster 8500W Support Question

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Question posted by davedaveskinner on December 30th, 2023

Remote Light 380lm Won't Turn-off

When the Liftmaster 8500 has door left open, the Remote Light 380LM operates normally turning off after a few minutes, but when the door is left closed, the Remote Light 380LM never turns off no matter how long I wait, even overnight. I would very much like to get the Remote Light 380LM to turn off properly.

Current Answers

Answer #1: Posted by SonuKumar on December 30th, 2023 9:37 AM
This answer was accepted by the poster of the original question.
SonuKumar

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I understand that your LiftMaster 8500W Remote Light 380lm is not turning off, and that's frustrating. There are a few things you can try to troubleshoot the issue:

Simple Checks:

Check the wall control: Make sure the "Auto" or "Off" switch for the light is selected. Some models have a dedicated light button on the wall control.

Close the garage door: The 8500W light has a timeout feature that automatically turns off after a certain amount of time, typically 1-2 minutes, if the garage door is closed.

Power cycle the opener: Disconnect the opener from the power outlet for a few seconds, then plug it back in. This can sometimes reset the electronics and resolve minor glitches.

More advanced troubleshooting:

Check for faulty bulbs: If you're using LED bulbs, they can sometimes interfere with the light sensor in the opener. Try replacing them with incandescent bulbs and see if the problem persists.

Reset the light and opener: This will clear any saved settings and re-establish communication between the two. Consult your LiftMaster 8500W manual for specific instructions on how to do this.

Check for sensor issues: Some models have a motion sensor that turns on the light when it detects movement. If the sensor is malfunctioning, it could keep the light on even when there's no movement. Try disabling the motion sensor feature and see if the light turns off.

Additional resources:

LiftMaster Support: https://m.youtube.com/watch?v=cVwZzxaK2L8

LiftMaster 8500W Manual: https://support.chamberlaingroup.com/s/article/LiftMaster-Garage-Door-Opener-Model-8500-Owner-s-Manual-1484145676250

If you've tried all of these troubleshooting steps and the light is still not turning off, it's possible that there's a hardware problem with the light fixture or the opener itself. In that case, you'll need to contact LiftMaster support for further assistance.

I hope this information helps! Let me know if you have any other questions.


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

Regards,
Sonu
Your search handyman for all e-support needs!!

Related LiftMaster 8500W Manual Pages

8500W Product Brochure - Page 2

...mount design, the LiftMaster® 8500W opens up possibilities by freeing up to 850 lbs.* *Battery Backup must be installed. Heavy Lifting Powers doors up space overhead...living spaces quiet. And that everything is closed. Advanced security: The included Automatic Garage Door Lock secures your garage door is protected. VALUE OPENS UP THE CEILING UNDISTURBED LIVING SPACES PRICELESS EXC...
8500W Product Brochure - Page 4

... first garage door lock tested by UL®, the leader in and out. SMART LIGHTING MyQ® Remote LED Light 827LM Can be scheduled to 3 openers or MyQ Light Accessories. ABSOLUTE PROTECTION Automatic Garage Door Lock 841LM Deadbolts the garage door every time it closes, making it virtually impenetrable. M y Q F I O N . Operates up to automatically turn on the MyQ Remote LED Light...
8500W Product Brochure - Page 5

... for complete assurance. ILLUMINATION A bright garage lets you . For over 50 years, LiftMaster® has been engineering cutting-edge products that you can turn on the lights before anyone gets home and close the garage door if it was accidentally left open.* The Automatic Garage Door Lock adds another layer of the garage door. The 8500W offers the ultimate security solution that...
8500W Product Brochure - Page 6

... O R D E R TO DAY. All rights reserved. REMOTE LIGHT CONTROL 825LM Turn on and off any room in and out quickly. MINI UNIVERSAL REMOTE CONTROL 374UT Give one to expand control throughout your house. Wi-Fi® is open and close it from any lamp-so you never come home to open and close your garage door. Add these accessories to every...
Owners Manual - Page 10

... release rope through the hole in the trolley release arm. Garage Door Opener Emergency Release Cable Overhand Knot Emergency Release Handle Overhand Knot To prevent possible SERIOUS INJURY or DEATH from the end of the rope to prevent unraveling. NOTE: If it is CLOSED. A secondary door lock can be mounted within reach, but at least...
Owners Manual - Page 22

...With the door fully closed, the automatic door lock bolt should be protruding through the track. 2. Operate the door in the cable. Automatic Door Manual Lock Release Lock Bolt "Locked" 6 To Open the Door Manually Disengage any obstructions. The door will flash diagnostic code 3-5, see page 32. TEST THE EMERGENCY RELEASE: 1. Make sure the door is free from the door opener. Make...
Owners Manual - Page 23

... hardware, ALL of which are no obstructions to garage door opener BEFORE making ANY repairs or removing covers. 14. T his garage door opener system is CLOSED. NEVER permit children to operate or play with the door open or closed . Garage door MUST reverse on contact with an unattended operation feature. A LL repairs to pull garage door open . Weak or broken springs or unbalanced...
Owners Manual - Page 24

... interrupts the sensor beam the garage door opener lights will turn off and whenever the garage door opener lights turn on when the opener is operating on when someone enters through a wall-mounted door control, remote control, wireless keyless entry or myQ accessory. Prior to control your garage door opener from your garage door operation. power is restored after a specified...
Owners Manual - Page 26

.... NAVIGATION BUTTONS Use the navigation buttons to the Troubleshooting section. TIMER-TO-CLOSE (TTC) DO NOT enable TTC if operating a one-piece door. myQ Remote LED Light must be serviced (approximately 4500 garage door opener cycles) the command (yellow) and service (red) LEDs will turn the garage door opener lights on or off and can be connected to be used ONLY with the...
Owners Manual - Page 27

... button to be programmed through a complete cycle before door closes. NOTE: DO NOT enable TTC if operating a one-piece door. Set duration for garage door opener light to stay on . Displays the number of 1-1/2 to operate the garage door opener. To program a remote control or keyless entry to the garage door opener using the door control, see TEMPERATURE to view the Features menu.
Owners Manual - Page 28

... THE GARAGE DOOR OPENER 1. Press and hold the program button on the remote control until the garage door opener light flashes or two clicks are NOT compatible, see the instructions included with the accessory or visit LiftMaster.com. Programming 893MAX Remote Control Your remote control has been programmed at the factory to the garage door opener. Programming can be programmed to operate...
Owners Manual - Page 29

.... 2. Press the button on the remote control that you wish to operate the light. 3. The code has been programmed when the remote light blinks once. ADD THE myQ REMOTE LED LIGHT TO myQ ACCOUNT 1. Press the LEARN button on the garage door opener until the learn LED goes out. All programming is now erased. Door Opener LEARN Button Smart Control Panel To...
Owners Manual - Page 34

... the collar will no guarantee that interference will not occur in the myQ Remote LED Light and make sure the torsion bar is not moving left/right excessively. • Check to operate the equipment. The door opener is mounted at a right angle to the garage door opener. Plug in a particular installation. However, there is programmed to the jackshaft. The...
Quick Start Guide - English French - Page 1

... that would interrupt the sensors path while closing . 5 5 The door will not close the door. Wall Mount Wi-Fi® Garage Door Opener Model 8500W This Quick Start Guide is intended to 180 sq. Please consult the manual for further information at a minimum height of Wi-Fi Alliance © 2017, LiftMaster All Rights Reserved NOT compatible with reverse wound...
Instructions - English French Spanish - Page 4

... will be programmed to the garage door opener. Up to 40 Security+ 2.0® remote controls can be done through the door control or the learn button on the remote control until the garage door opener light flashes or two clicks are NOT compatible. Older LiftMaster remote controls are heard. Select "REMOTE" or "KEYPAD" to "PROGRAM". 3. Press the remote control button programmed in...
8500W Users Guide - English French - Page 4

... INJURY or DEATH. 11. ONLY activate garage door when it can be seen clearly, it is CLOSED. If rope knot becomes untied, you could move unexpectedly. Safety reversal system MUST be tested. 10. Garage door MUST reverse on contact with an unattended operation feature. NEVER permit children to adjust the garage door opener properly increases the risk of persons...
8500W Users Guide - English French - Page 8

... Learn LED will light. Erase a myQ Account Go to myLiftMaster.com to delete your keyless entry or go to LiftMaster.com to the instructions provided with the device or visit LiftMaster.com. Select Menu > Program > Remote and follow the on the garage door opener. To program other types of the remote control turns on the remote control until the LED...
8500W Users Guide - English French - Page 10

... down on the next UP or DOWN operation. The door will reconnect on the emergency release handle until a click noise is CLOSED. Emergency Release Handle Disengage automatic garage door lock before proceeding. 1. To Open the Door Manually Disengage door lock before opening door manually. 10 For the complete manual visit LiftMaster.com/Customer-Support Pull down a second time...
8500W Users Guide - English French - Page 16

... system. The garage door opener does not require additional lubrication. The battery status LED will glow solid orange (opener is subject to the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between users/bystanders and device. Open and close the door using the remote control or door control. 3. myQ LED REMOTE LIGHT • Unplug...
8500W Product Guide - English - Page 1

... TURNS ON THE LIGHT. See User Guide for additional information. †Battery Backup must be properly balanced. Door must be installed to 3 openers or myQ Light Accessories. myQ REMOTE LED LIGHT PROVIDES BRIGHT, MAINTENANCE-FREE ILLUMINATION. HEAVY-LIFTING POWER OPERATES DOORS UP TO 850 LBS. AUTOMATIC GARAGE DOOR LOCK Deadbolts the garage door automatically every time it closes...

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