I Am Locked Out Of Msn & Have Been Able To Log Back In To My Email !!!! I

i am not able to login to msn email.  i have tried to recover my password & reset my password but i keep getting response back from msn stating they are unable to verify my security info.  i can't answer the security question correctly for some reason.  i am unsure of what has happened as to why all of sudden my password wouldnt work.  i am thinking maybe someone has hacked into my account & changed all my information due to there is no other solution as to why i am unable to do anything !!!  also my facebook account all of sudden password was incorrect & security questions but was able to retrieve this info by having temp password to my cell phone.  i am getting no help trying to get this resolved.  can you help me get my account info back & obtain a new password so that i am able to get back into my msn account ??