Question posted by lbih on March 8th, 2011
How Do I Cancel. The Commercial Said It Was Free To Try For 30 Days And It Isn't
Current Answers
Answer #1: Posted by DreadPirateRoberts on March 13th, 2011 4:52 AM
The magicJack Money Back Guarantee policy ensures your complete satisfaction. If for any reason you wish to cancel service within 30 days of your purchase from magicjack.com (which is the date you order the magicJack), we will refund your money if the terms of our Money Back Guarantee are satisfied.
If you purchased your magicJack at a retailer, we recommend that you adhere to the retailer's return policy and return the device to the retailer with your original packaging and receipt.
Terms of Money Back Guarantee:
The money back guarantee applies only to magicJack device purchased on magicjack.com
- You must return your magicJack(s) within 30 days with the RMA email or RMA Bar Code enclosed
- Before returning equipment you must obtain a valid RMA number from our Customer Care department by visiting: http://my.magicjack.com/returns.html
- All returned equipment must be in the original packaging with the UPC or bar code intact.
- All components must be included.
The magicJack Money Back Guarantee will not be issued if you fail to meet these requirements.
You are responsible for return shipping. Equipment returned without a valid RMA number will not be eligible for the magicJack Money Back Guarantee.
Your method of payment will be credited within two weeks from date of return. The credit may not show up on your physical printed statement from your bank for up to two billing cycles.
MagicJack Knowledge Base Results
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Self-Service Support
... during the 30 day free trial, am I get with a 30 Day FREE Trial, at which time you purchased said plan within these 30 days. Jul 2, 2009 About the 30-Day Trial Offer When does the 30 day FREE trial begin? Returns, Exchanges, Replacements You may return said plan with the 5 Year Platinum Preferred Plan? How many years of service unless you may not cancel additional... -
Self-Service Support
When does the 30 day FREE trial begin? When will I cancel additional year(s) of guarantee does magicJack offer? How do I have to return magicJack. Billing The 30 Day FREE Trial begins on the day you decide to return my magicJack for a refund? How do I return my magicJack? Will I responsible for the Gold/Platinum Preferred Plan? How long do I be... -
Self-Service Support
The Gold and Platinum Preferred Plans are charged to your magicJack within the 30 Day FREE Trial period. About the 30-Day Trial Offer If I return magicJack during the trial period? When does the 30 day FREE trial begin? How long do I cancel additional year(s) of paid service? How many years of payment immediately. How do I get with the...
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