How Do I Cancel My Magic Jack Account?

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Answer #1: Posted by raheelchaudhry on January 20th, 2012 10:19 PM

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raheelchaudhry

Member since:
January 20th, 2012

Points: 1,120

1,120
points

If you signed up through their website your email address can be used to login to my.magicjack.com. Retrieve password using 'Forgot Password'. You will be logged in to your account area. Go to the tab labeled 'Account' and about halfway down the page you will see the word Renew with a button labeled 'Details' next to it. Click on details and select the option to NOT RENEW after your current subscription expires. Save it and you're done.

If you were looking for your money back, you will be not be getting it via this method. This is only to cancel your 'Auto-Renewal' or your 'Subscription'.

Answer #2: Posted by Odin on January 20th, 2012 1:50 PM

Odin

Member since:
April 10th, 2010

Points: 41,236,630

80
points

If you bought it at a retailer, return the device to the retailer with your original packaging and receipt. Otherwise, you must return it within 30 days with the RMA email or RMA Bar Code enclosed.

Before returning equipment you must obtain a valid RMA number by visiting: http://my.magicjack.com/returns.html
All returned equipment must be in the original packaging with the UPC or bar code intact.
All components must be included.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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