Question posted by Anonymous-8353 on November 23rd, 2009
What is the Magic Jack cancellation policy?
Current Answers
Answer #2: Posted by iammichelledc on July 20th, 2010 10:45 PM
Member since:
July 20th, 2010 Points: 30
Please wait for a site operator to respond.
You are now chatting with 'Sydney'
Your Issue ID for this chat is LTK4190120957273X
Sydney: Hello, how may I help you?
Michelle: Hi Sydney
Michelle: I would like to cancel my account
Sydney: Hello.
Sydney: Are you referring it to your account?
Michelle: Ive renewed my service for 5 years and I would like to cancel it because your'e a fraud!
Michelle: yes
Michelle: phone #is 818-453-4980
Michelle: are you still there?
Sydney: Yes, I am here.
Michelle: why are you not answering
Michelle: you dont know the answeR?
Sydney: Please allow me to inform you that you cannot cancel the five year plan anymore since it is already applied to your account.
Sydney: Please bear with me.
Michelle: I want to your supervisor
Michelle: talk
Sydney: I understand how frustrated you are. I'm more than willing to help but we need to maintain a certain level of mutual respect by keeping this conversation professional.
Michelle: hello?
Michelle: no you cant help me
Sydney: Yes, Michelle.
Michelle: just by copying and pasting your asnwers here
Michelle: I need to talk to your supervisor
Sydney: As I said you cannot cancel the five year plan anymore since it is already applied to your account.
Michelle: I want it back to my card
Michelle: youre a fraud!!!!
Sydney: I understand that you are frustrated. However, I need to ask you to please refrain from using abusive language so that I may continue assisting you. Keeping our dialogue professional and courteous will allow me to better serve you. Otherwise, I will be forced to end this chat.
Michelle: you were the one who terminated my service, you cancel my outgoing calls
Michelle: I dont care
Michelle: I need to chat with someone who can help me
Michelle: I renewed your service for 5 years
Sydney: This phone number has violated our Terms of Service. Please refer to Section 6, Proper Use at www.magicJack.com/TOS "
Michelle: and you cancelled it bec i made 5o calls who i wasnt able to talk to?
Michelle: I read that
Michelle: but that wasnt included on your advertisement
Michelle: nor when I gave my card to you
Michelle: Just cancel my account!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Michelle: i WANT MY MONEY BACK!!!!!!!!!!!!!!!
Sydney: Yes, but partly that is part of the terms of services.
Michelle: thats why you have malicious intent
Michelle: you could have given your customer chances
Michelle: but what you do is ask them to call a disconnected #
Michelle: for 1 week ann at the end you inform us that you cannot reverse back any actions
Michelle: why would you say that on the soft phone
Sydney: I am sorry Michelle but a select few have
Sydney: also experienced similar issues with their
Sydney: mJs, we have already reported the concern
Sydney: and we are currently waiting for additional
Sydney: updates about it.
Michelle: IF YOU THINK I VIOLATED YOUR TERMs AND CONDITIONS
Michelle: BUT YOU DONT HAVE THE RIGHT TO GET ALL MY MONEY
Michelle: IF YOU WANT TO TERMINATE MY ACCOUNT YOU HAVE TO GIVE BACK MY MONEY
Michelle: Ive read about some reviews and this has been going on
Michelle: YOU THINK YOU CAN JUST GET OTHER PEOPLE's MONEY
Sydney: My apology but there is nothing you can do to reverse the action.
Michelle: I just want to cancel this
Michelle: and go on with my life
Sydney: Okay.
Michelle: i want the remaining fraction of 5 years back to my card
Michelle: Please
Sydney: Unfortunately, that is not possible anymore.
Michelle: why is that?
Michelle: you were able to cancel my service
Michelle: I guess you can refund my payment
Sydney: That is not posssible anymore since it has been already applied to your account since 03-23-2010.
Michelle: look just transfer me to your supervisor
Michelle: applied to my account last March 23 and you cut it last June 14
Michelle: thats my 5 years already?
Michelle: and youre telling me youre not a fraud
Michelle: come on you know deep inside
Michelle: i know youre just an agent
Sydney: Please allow me to inform you that our superivsors are busy right now.
Sydney: supervisors***
Michelle: I also work in a call center
Michelle: I also say that to our clients
Michelle: I WANT TO TALK TO YOUR SUPERVISOR NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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