Cannot Hear The Phone Ringing/other Person Speaking When I Call Them

The problem is in the title, I just installed the upgraded version of magic jack and I can't hear anything even though my computer's speakers is on full volume. I'm not even sure if the call is going through or now. How do I fix this?

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by Odin on July 31st, 2012 11:05 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,690

1,100
points

Sorry you're having problems. Your magicJack may not work properly, or at all

if you're not logged on to your Windows user account,
if it's not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
if your Internet speed is too low,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. You can also reset the device, as explained here.

If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

MagicJack Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Self-Service Support
... To Be The New Skype? PC Speakers Do Not Work Are 411 Directory Assistance calls free? Reviews PC Magazine gives the magicJack the Editor's Choice Award! the Skype killer? Use a regular phone to make free phone calls with it Magic Jack magicJack Offers Free VoIP Calls via Any Phone From my TED Gift Bag magicJack promises...
Self-Service Support
...as well as PC? PC Speakers Do Not Work Can I use magicJack on magicJack compared to Make Cheap Calls The Magic behind magicJack magicJack - Changing your phone number How is the difference ...Telephony Online magicJack: Yet Another Way to a cell phone? Will magicJack work with it Magic Jack magicJack Offers Free VoIP Calls via Any Phone From my TED Gift Bag magicJack promises super-simple VoIP...
Self-Service Support
... quality on my call , but my phone doesn't ring. How long does it come up on magicJack compared to own a magicJack? a traditional telephone or cell phone. Can I receive calls on my magicJack? The person calling you OR the person you may use magicJack to forward calls to install magicJack and start making calls? Jul 2, 2009...