Question posted by lcfilimek on November 30th, 2011
New Majic Jack, Can Phone Out ,few Call Can Call In But Not All
new majic jack, can phone out so far no problem, can call in on house phone but cell phone recording says to check number and redial, call to cell no problem
Current Answers
Answer #1: Posted by sheana1 on December 1st, 2011 6:53 AM
sheana1
Member since:
October 5th, 2011 Points: 426,890
Member since:
October 5th, 2011 Points: 426,890
Here how it was fixed for me. I chat with LiveSupport and was able to fix it.
Very happy.
Zerah: Hello, how may I help you?
Me: Hello. Today it can
send out calls but is not receiving. It was working before for almost a year. As
soon as I call my number, I don't have any dial tone but it is showing
"disconnected" right away on my phone from which I am calling my number. I
upgraded it, reset, restart computer, reset all cables, re-installed completely,
unchecked USB ROOT HUBS not to be set to power save mode, checked firewall on my
XP to ensure magicjack is listed.. I am running out of ideas why it suddenly
stopped working.. Please help!
Zerah: Thank you for the
information.
Zerah: May I know if your magicJack is currently plugged in into
your computer?
Me: yes. it is connected and has blue light as it does
usually
Zerah: Good.
Zerah: »upgrades.magicjack.com/upgrade/upgrade.exe
Zerah:
Please click on the link above and then run the upgrade.
Me: ok. it is
completed now and magicjack is open
Zerah: Please ask a friend to call your
magicJack number.
Zerah: Check if you can now receive the call
Me: I just
did - same problem. no dial tone once they dial the number and it disconnects
right away. I also tried it from my cell number - it does the same and not
connecting.
Zerah: I see
Me: i searched on internet for solution before
calling you s well.
Zerah: Click on "Start" button then RUN. Type-in
firewall.cpl then hit "Enter" on your keyboard.
Zerah: Thanks for the
additional information.
Me: no problems, I just would like to fix it. Ok. the
Windows Firewall is open now.
Zerah: Please click Exceptions tab then click
Add port.
Me: ok
Zerah: In the ADD PORT window, please add:
Zerah:
Name: Cudp ; Port number: 5060 then click UDP button then click "OK"
Me:
done
Zerah: Click on ADD port again, then add:
Zerah: Name: Cudp ; Port
number: 5070 then click UDP button then click "OK".
Me: I tried to call again
but the issue is still there. Anything else should I do before I try to
call?
Zerah: May I know if Windows Firewall is still up?
Me:
yes.
Zerah: Click on ADD port again, then add:
Zerah: Name: Cudp ; Port
number: 49152 then click UDP button then click "OK".
Me: done. Shell I try to
call again.
Zerah: Not yet
Zerah: Click on ADD port again, then
add:
Zerah: Name: Cudp ; Port number: 65535 then click UDP button then click
"OK". Click "OK" to close "Windows Firewall" window.
Me: completed
Zerah:
On the magicJack's dial pad, please click on "Menu", click "Advance Users", then
"Restart".
Me: done.
Zerah: Try calling your number again
Me: no
luck.
Zerah: Please go to your computer's Control Panel. Click on Add/remove
programs. Look for magicJack in the list and uninstall it.
Me: ok
Me:
done
Zerah: Click on "Start" button then RUN. Type-in devmgmt.msc then hit
"Enter" on your keyboard.
Me: ok.
Zerah: At Device Manager window, click
the + sign next to Sound, video and games Controllers then see if you can find
USB Internet Phone by Tigerjet in there.
Me: no, i don't see it in that
list.
Zerah: Do you see ASB Audio device in there?
Me: no, I see USB Audio
Device if it is what you mean?
Zerah: Yes, USB Audio device
Zerah: Right
click the USB Audio device then click Properties. In the Properties box, under
the General tab, check if you see location 0 usb internet phone by
tigerjet.
Me: yes it is: Location 0 (USB Internet Phone by
TigerJet)
Zerah: Right click the USB Audio device and select
UNINSTALL.
Me: ok, it is gone from the list now. i removed it
Zerah: Now,
please right click on Disk Drives and select "Scan for Hardware Changes".
Me:
ok, now it is back to the list.
Zerah: Please close Device Manager and then
restart the magicJack.
Zerah: On the dial pad click on Menu > Advanced
Users > Restart. Your magicJack dialpad will restart.
Me: i am not sure
that I can do it because we uninstall the magicjack.
Zerah: Please unplug
your magicjack and plug it back after 20 seconds to another USB port of your
computer.
Me: ok it is back now. should I restart it like you previously
advised?
Zerah: No need.
Zerah: try calling your magicJack number
again.
Me: yeah!!! it worked!
Very happy.
Zerah: Hello, how may I help you?
Me: Hello. Today it can
send out calls but is not receiving. It was working before for almost a year. As
soon as I call my number, I don't have any dial tone but it is showing
"disconnected" right away on my phone from which I am calling my number. I
upgraded it, reset, restart computer, reset all cables, re-installed completely,
unchecked USB ROOT HUBS not to be set to power save mode, checked firewall on my
XP to ensure magicjack is listed.. I am running out of ideas why it suddenly
stopped working.. Please help!
Zerah: Thank you for the
information.
Zerah: May I know if your magicJack is currently plugged in into
your computer?
Me: yes. it is connected and has blue light as it does
usually
Zerah: Good.
Zerah: »upgrades.magicjack.com/upgrade/upgrade.exe
Zerah:
Please click on the link above and then run the upgrade.
Me: ok. it is
completed now and magicjack is open
Zerah: Please ask a friend to call your
magicJack number.
Zerah: Check if you can now receive the call
Me: I just
did - same problem. no dial tone once they dial the number and it disconnects
right away. I also tried it from my cell number - it does the same and not
connecting.
Zerah: I see
Me: i searched on internet for solution before
calling you s well.
Zerah: Click on "Start" button then RUN. Type-in
firewall.cpl then hit "Enter" on your keyboard.
Zerah: Thanks for the
additional information.
Me: no problems, I just would like to fix it. Ok. the
Windows Firewall is open now.
Zerah: Please click Exceptions tab then click
Add port.
Me: ok
Zerah: In the ADD PORT window, please add:
Zerah:
Name: Cudp ; Port number: 5060 then click UDP button then click "OK"
Me:
done
Zerah: Click on ADD port again, then add:
Zerah: Name: Cudp ; Port
number: 5070 then click UDP button then click "OK".
Me: I tried to call again
but the issue is still there. Anything else should I do before I try to
call?
Zerah: May I know if Windows Firewall is still up?
Me:
yes.
Zerah: Click on ADD port again, then add:
Zerah: Name: Cudp ; Port
number: 49152 then click UDP button then click "OK".
Me: done. Shell I try to
call again.
Zerah: Not yet
Zerah: Click on ADD port again, then
add:
Zerah: Name: Cudp ; Port number: 65535 then click UDP button then click
"OK". Click "OK" to close "Windows Firewall" window.
Me: completed
Zerah:
On the magicJack's dial pad, please click on "Menu", click "Advance Users", then
"Restart".
Me: done.
Zerah: Try calling your number again
Me: no
luck.
Zerah: Please go to your computer's Control Panel. Click on Add/remove
programs. Look for magicJack in the list and uninstall it.
Me: ok
Me:
done
Zerah: Click on "Start" button then RUN. Type-in devmgmt.msc then hit
"Enter" on your keyboard.
Me: ok.
Zerah: At Device Manager window, click
the + sign next to Sound, video and games Controllers then see if you can find
USB Internet Phone by Tigerjet in there.
Me: no, i don't see it in that
list.
Zerah: Do you see ASB Audio device in there?
Me: no, I see USB Audio
Device if it is what you mean?
Zerah: Yes, USB Audio device
Zerah: Right
click the USB Audio device then click Properties. In the Properties box, under
the General tab, check if you see location 0 usb internet phone by
tigerjet.
Me: yes it is: Location 0 (USB Internet Phone by
TigerJet)
Zerah: Right click the USB Audio device and select
UNINSTALL.
Me: ok, it is gone from the list now. i removed it
Zerah: Now,
please right click on Disk Drives and select "Scan for Hardware Changes".
Me:
ok, now it is back to the list.
Zerah: Please close Device Manager and then
restart the magicJack.
Zerah: On the dial pad click on Menu > Advanced
Users > Restart. Your magicJack dialpad will restart.
Me: i am not sure
that I can do it because we uninstall the magicjack.
Zerah: Please unplug
your magicjack and plug it back after 20 seconds to another USB port of your
computer.
Me: ok it is back now. should I restart it like you previously
advised?
Zerah: No need.
Zerah: try calling your magicJack number
again.
Me: yeah!!! it worked!
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