Problems With Our Magic Jack - It Worked In Barbados, But Not In Canada

We purchased our magic jack approximately one month ago. We were in Barbados, and it worked fine, but since returning home to Canada, we have had problems. We get a message saying - please connect to the internet and double click here - error 3. We have not idea what this means, and hope that you can help. Thank you

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Answer #1: Posted by Odin on February 13th, 2012 1:59 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

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On your softphone:

Click "Menu" on the top right-hand corner
Click "Advanced Users"
Click "Restart"

If your magicJack PLUS is plugged into your modem or router, unplug it from the power source, wait 30 seconds, and plug it back in.

If that does not work:

Open port 49152-65535 UDP on ALL firewalls and your router, if you have one. (Router ports can be opened via the web application applicable to your router).

Restart magicJack again by following the steps above.

To access Web application for router:

Start > Run > Type in cmd > Press ENTER

A command prompt will open

Type ipconfig > press ENTER

Make note / write down name of the default gateway and IP address

Open your Internet browser

Type in the default gateway IP (Example: 192.168.1.1)

Type in Username and Password

Find "Port Forwarding" and Forward Port 49152-655535 UDP for the IP address you located earlier.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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