I Purchased 3 Different Phones And They Are Not Working With The Magic Jack.

I can make calls using the magic jack, but only with my computer. When I try to use the phone thats hooked up to the magic jack, the call goes through, but the microphone and the speakers on the phone dont work. I can hear the other person and the other person cant hear me. And I have tried with 3 different phones. The first two weeks it worked well, after that, this problem arose. What should I do?

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by DreadPirateRoberts on April 29th, 2011 5:39 AM

This answer was accepted by the poster of the original question.

DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403

1,100
points

A quality high-speed Internet connection will ensure a clear voice quality.

If you are experiencing an audio issue not related to your Internet connection:

Please try connecting your magicJack to a different USB port and try again

If that does not work:

Please turn off your modem and router (if you are using one) for 3 minutes. Then turn them back on again. Now unplug your magicJack and plug back it back in. After it starts up again, try to make a phone call.

If that does not work:

Please try using a different phone with your magicJack

If that does not work:

Right click on My Computer

Click Properties

Click the Advanced Tab

Under Performance, click Settings

Click the Advanced tab

Under Processor Scheduling, check the round button called Background Services

Click Apply

Click OK

Click OK again.

Now restart your magicJack and try a couple of calls to see if the quality improves.

If that does not work:

Please make sure that you have a good Ethernet cable connected from either your router/modem to your computer or from your modem to your router. Although some low priced Ethernet cables can handle Internet connections without any issues, they might affect the quality of your phone calls.

NOTE: If you are using the optional USB cord, please try without it.

MagicJack Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Self-Service Support
... will people see on their Caller ID on long distance usage? This Week In Consumer Electronics Crunch Gear MagicJack makes VoIP simple and affordable Telephony Online magicJack: Yet Another Way to make free phone calls with it Magic Jack magicJack Offers Free VoIP Calls via Any Phone From my TED Gift Bag magicJack promises super-simple VoIP Jul 2, 2009...
Self-Service Support
... Something Easier The magicJack Gives Free Phone Calls Use magicJack to Make Cheap Calls The Magic behind magicJack magicJack - Changing your phone number How is the difference between magicJack and Skype? Frequently Asked Questions PC Magazine gives the magicJack the Editor's Choice Award! This Week In Consumer Electronics Crunch Gear MagicJack makes VoIP simple and affordable Telephony...
Self-Service Support
... Entries Relevance Resource Article Name Do I make a telephone call? If your magicJack softphone read "Ready to Call"? Why can I do I have a dial tone to the computer. If the call . on my calls? Technical Issues You must have an "echo" Switching between Headset and Telephone Check call using a different phone with Dial-up Internet service? How do...