Question posted by scotttigerl on June 27th, 2014
Does Magic Jack Plus Have 911
Current Answers
Answer #1: Posted by waelsaidani1 on June 28th, 2014 7:28 PM
magicJack APP does not provide any emergency calling capability.
magicJack APP - No Emergency Calls. magicJack APP does NOT support any emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind. magicJack APP is not a traditional telephone service or a replacement for your primary telephone service. There are important differences between traditional telephone services and the magicJack APP Software and products. You need to make additional arrangements in order to access emergency services. It is your responsibility to use the wireless 911 feature of your smart phone or purchase, elsewhere, traditional wireless or fixed line telephone services that offer access to emergency services. It is Your responsibility to inform all users that may use the magicJack APP software that you have downloaded, that it is not possible to support or carry emergency calls using the magicJack APP Software and products, and that they may access emergency services via the additional arrangements that You have made available.
magicJack and/or magicJack Plus device may offer all for a fee - The services are not traditional telephone services, so we are not required to provide you with access to emergency 911, E911, or similar access to emergency services. However, when you register to use the magicJack and/or magicJack Plus device, you may enroll in 911 service, if you register a United States 911 address for United States telephone numbers and/or a Canadian 911 address for Canadian telephone numbers. magicJack, LP, may take commercially reasonable steps to provide you with emergency service calling only for those registered 911 addresses, if you are even provided 911 service.In most instances you must pay for 911 services on an annual basis. This requires your cooperation. You must give us a valid 911 address in your my.magicJack account in order for 911 to be called. You must update this address whenever you change the location from which you place your calls. You agree that each and every time you change the physical location of where you are using the magicJack and/or magicJack Plus device, you will update the Emergency Services record at my.magicJack.com and provide the new address where you are using the magicJack and/or magicJack Plus device. If you fail to do so, delete 911 Service will not work. Your 911 service may take up to one week to work after registration.
You understand and agree that the 911 emergency dialing feature may be provided to you as a convenience. In the event you choose to use the same phone number for two or more magicJack and/or magicJack Plus devices, you will not have 911 emergency dialing on any magicJack other then possibly the first one registered with the phone number. magicJack, LP, YMAX Communications Corporation, and/or magicJack VocalTec Ltd. will not be liable for any damages resulting from any call made using the emergency dialing feature. You understand that the 911 service will not work in certain circumstances, including, but not limited to: when you relocate your computer or magicJack and/or magicJack Plus device to a new physical location different than the one you registered with us; if you experience broadband connection failure; if you experience loss of electrical power at your location; if delays occur in the system making updates of your registered physical location. You assume the risk that you may not obtain emergency service when you use the 911 emergency dialing feature. You should always have an alternative means of accessing 911 or similar emergency services such as a landline or mobile telephone. It is your responsibility to inform others who use your magicJack and/or magicJack Plus device to make phone calls that they should be prepared to access the 911 emergency numbers through a traditional landline or mobile telephone.
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