I Just Purchased A Magic Jack. Order No Ts19421395 It Was Installed But Did Not

work, after spending 3 days with your many agents, iwas told to uninstall it which i did. NOW WHAY

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Answer #1: Posted by Odin on June 4th, 2012 8:49 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

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Sorry you're having problems. We're an independent help site, not magicJack.

If you've succeeded in talking with magicJack's tech support and the offered soluiion didn't work, your only remaining option is to return the device.

If you bought it at a retailer, return the device to the retailer with your original packaging and receipt. Otherwise, you must return it within 30 days with the RMA email or RMA Bar Code enclosed.

Before returning equipment you must obtain a valid RMA number by visiting: http://my.magicjack.com/returns.html The procedure outlined there will get you the address to which to return your device.
All returned equipment must be in the original packaging with the UPC or bar code intact.
All components must be included.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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