I Have Long Distance Minutes Left But Phone Does Not Work.

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Answer #1: Posted by Odin on December 2nd, 2011 5:23 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,237,000

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Simply referring a questioner to a site's FAQ rather defeats the purposes of a help site like this.

Your device may not work properly, or at all

if you're not logged on to your Windows user account,
if it's not running,
if it's not secured in the USB port,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
or if your magicJack device is defective.

If the device is not defective, simple actions will resolve the problem, as outlined here.

If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by techie12330 on December 2nd, 2011 4:05 PM

techie12330

Member since:
November 8th, 2011

Points: 286,200

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Take a look at this customer service site for further information.

http://www.magicjack.com/faq/

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