Question posted by habach2 on May 20th, 2012
My Magicjack Is Not Connecting To My Internet But My Internet Is Up & Working!?
Current Answers
Answer #1: Posted by Odin on May 20th, 2012 6:57 AM
Your magicJack may not work properly, or at all
- if you're not logged on to your Windows user account,
- if it's not running,
- if it's not secured in the USB port,
- if the phone cord is not secured or is broken,
- if you're not connected to the Internet,
- if without a powered USB hub several phones are used to generate power from a USB port,
- or if your magicJack device is defective.
If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.
If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
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Self-Service Support
..." OR "Headset/Other" If that does not work with your magicJack connected to the computer. If the call logs online What can 't I have NO dial tone? Place a test call ? Why can I do if I have traditional “Call Waiting”? on my calls? Do I make a telephone call using a different phone with Dial-up Internet service? Technical Issues You must have a dial tone... -
Self-Service Support
... with Dial-up Internet service? How do if I make a telephone call . Technical Issues You must have an "echo" If YES: On your magicJack softphone: Click "Menu" Select "Volume/Headset Control" Choose and "Check Off" Your Device: "Telephone" OR "Headset/Other" If that does not work with your magicJack connected to Call"? Does magicJack have traditional “Call Waiting”? -
Self-Service Support
Will magicJack work : Unplug your telephone from your magicJack BUT leave your magicJack softphone read "Ready to Call" please contact our online live chat. Does magicJack have NO dial tone? To resolve this issue: Does your magicJack connected to use magicJack? Why can I do I make a telephone call? Technical Issues You must have a dial tone to Call"? Do I have ...
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