My Phone Is Not Ringing Out

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Answer #1: Posted by Odin on May 1st, 2013 6:18 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,740

1,100
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Your question is hard to understand. Is it your phone that's not ringing or the phone of the person you call?

If it's your phone, magicJack suggests that you be sure your connecting phone cord [from the base unit to your magicJack] is no more than 6 feet long, and that your phone might be at fault. Fellow Help Owl volunteer USPinay has these additional ideas.

If it's the other person's phone, the issue is more difficult. Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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