Question posted by robertberkley2007 on November 28th, 2011
I Try To Call My Majicjack Number All I Get Is A Recording Unavailable
Current Answers
Answer #1: Posted by kcmjr on November 29th, 2011 10:16 AM
Member since:
May 5th, 2011 Points: 4,254,255
The way this works is that the phone number routes to the MagicJack data center. From there is gets converted to VOIP (voice over IP) which encapsulates the analog voice signal inside digital network packets.
Once encapsulated the packets get routed through the Internet to your house the same as anything else from the Internet. The routing is managed by the settings in your MagicJack account. Your ISP assigns you a TCP/IP address. Usually a temporary one that will change (AT&T changes them every 15 minutes). The MagicJack tells the MagicJack servers what
There are many reasons why the routing may fail. If your Internet address changes and that change is not translated to MagicJack it will fail. If there is congestion on your Internet connection it can fail.
If you can call OUT using the MagicJack then it "should" work. If not try power cycling your Internet router and then try again.
As Odin stated, MagicJack support is less than wonderful. They have an online knowledge base and you can get chat sessions with a tech but that's about it.
Licenses & Certifications: Microsoft, Cisco, VMware, Novell, FCC RF & Amateur Radio licensed.
Answer #2: Posted by Odin on November 28th, 2011 3:10 PM
Member since:
April 10th, 2010 Points: 41,236,690
magicJack does not offer more than the most feeble customer support; sorry.
You may reach magicJack by writing:
Ymax Communications
PO BOX 6785
West Palm Beach, FL 33405
You can also try phoning them, at 281-404-1551 or 561-594-2140.
If all else fails, you can dispute any payment with your credit card provider or complain to the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221. If it's within 30 days, you can return the product using these instructions.
Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
MagicJack Knowledge Base Results
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Self-Service Support
... back on my calls? Do I review or access my call records or call history? Unplug your magicJack, restart your computer, and plug your magicJack into a different USB port. wait 3 minutes. Does magicJack work : Try plugging your magicJack back in . Is my number shared with magicJack? Unplug your magicJack, turn your magicJack softphone Click... -
Self-Service Support
... traditional dial tone with your magicJack connected to Call" and you include the area code when dialing a number. How do I delete or erase the call using a different phone with magicJack? Now place a call... not recognize digits being pressed on the telephone handset Can I review or access my call records or call ? Does the person I am calling also need to Call" please contact Tech... -
Self-Service Support
...calls? Does my computer have Caller ID with the magicJack) is in the proper position If that does not work : Try a different telephone NOTE: Make sure your satisfaction. If your telephone does not ring: Make sure the ringer on to ... volume is not longer than six feet. Do I review or access my call records or call logs? What number or name will people see it come up on my call log as well?
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