Help From Being Hacked On Match

My account has been HACKED on Match - Match still has not contacted me about this even though I placed a call three days ago - What can I do to get appropriate action from MATCH - they are IMPOSSIBLE to reach and their 800 number associates are useless - they repeat the same jargon over and over -

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by Odin on January 24th, 2016 7:20 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,640

1,100
points

Your next step is to escalate to corporate:

Match.com
IAC/InterActiveCorp
8300 Douglas Avenue
Suite 800
Dallas, TX 75225
United States
Phone: 214-576-9352
Fax: 214-576-9350

Good luck!

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by waelsaidani1 on January 24th, 2016 7:22 AM

waelsaidani1

Member since:
May 12th, 2013

Points: 19,501,787

100
points

If you think your account has been hacked, please take action as soon as possible.

If you can still log into your account

Change the password on your profile immediately, followed by the password for your personal email account. Then log out and in again from all the devices you use to access these services.

If you can no longer log into your account

Create a new profile using a different email address and a new password. Once you have created your new profile, take a few moments to contact Customer care. You will need your old screen name and your new Customer ID number, which you can find in the "My account settings" section.

The person handling your request will then be able to close the old account and transfer your subscription to the new account.

We also recommend that you:

choose a complex password with at least one letter, one digit and one special character,
make sure you log out of the website if you're accessing your account from a public place,
never forward or share the email alerts with others.