I Dont Know How To Reset My Macafee Im Not Very Good With A Computer

and it badly needs to be reinstalled

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Answer #1: Posted by richa55 on April 10th, 2012 2:14 AM

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The method you use to reinstall your downloaded McAfee product depends on whether or not you still have the executable file, and if not, where you purchased the product. This document covers both methods of reinstalling your McAfee product. If you have a CD for your McAfee product you can reinstall it from the CD. Solution If you still have the executable (.exe) file:

Locate the file previously saved to your computer.
Double-click the file to begin installation.
Follow the on-screen instructions to complete the installation.

If you do not have the executable file:

In order to download the executable program file for the product you purchased, there are a few things to be considered.

Where you purchased the program

There are two main sources for purchasing a downloaded McAfee product - www.mcafee.com and www.mcafeestore.com(Digital River).

Digital River is a partner vendor authorized to sell McAfee products and can be accessed from the mcafee.com web site by clicking Store in the navigation bar.

Note: It is important to remember that www.mcafeestore.com is not part of McAfee and if you purchased a product fromwww.mcafeestore.com, you will need to download the product from there.

What type of download you purchased

Standard Download or Extended Download Service. When you purchase a downloaded McAfee product, you have the option to purchase the Extended Download Service.

Extended Download Service - If this is purchased, a backup copy of your digital file is kept on record for one (1)year allowing you to download the product during that period.
Standard Download - with this service, you have 30 days from the date of purchase to download the product, after which you will be unable to do so.

Please select the following instructions depending on where you purchased the McAfee product:

Note: These instructions assume you are still within the downloadable time period as explained above.

From www.mcafee.com::

Go to http://us.mcafee.com.
Click Support at the top of the screen.
Click My Account.
Enter the email address and password you originally registered with and click Log In.
Find the product and click the blue arrow under Download/Install.
1. Wait while the service downloads.
2. After it is downloaded, follow the prompts to install the service.
From www.mcafeestore.com::
1. Go to http://www.mcafeestore.com/mcafee/cs.
2. Enter your order number and password into the Quick Order Lookup box at the top right, and click Find.
3. Click Download.
4. Click Save and choose where you would like to save the product. We recommend saving the file to your Desktopfor easier access.
5. After choosing the location on the Save As screen, click Save and your download will begin.
6. Once the transfer is complete, go to the location to which you downloaded the program and double-click on the file to begin installation.
7. Follow the on-screen instructions to complete the installation of the McAfee product.

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